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    Similarly, take time to watch the people using your product - see how they actually do things; make notes as they do, then discuss with them after to prioritise improvements. Commented Sep 9, 2010 at 18:02
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    Oh, and make sure they know you're doing it to make the software better; you're not judging them! Commented Sep 9, 2010 at 18:02
  • The intent was to have a fun question, but it's nice to see some useful answers. Commented Sep 9, 2010 at 18:04
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    I way too often think a person is an idiot but force myself to listen, only to realise they are talking sense. Then again, there are times wasted on fools. Commented Sep 10, 2010 at 15:28