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  • 00000000000 calls are usually SPAM/spoofed calls. If she answers calls from one of these numbers, what happens? Are they legitimate persons she knows, who are trying to reach her? Commented Sep 2, 2019 at 19:26
  • As far as I understand, it's a real people. And also we still have a problem with shuffling photos + names, and calling wrong person. Something completely wrong with contacts in that phone. Commented Sep 3, 2019 at 7:53
  • I suggest you back the iPhone up to iTunes and reset it to factory settings. Commented Sep 3, 2019 at 11:16
  • Tried it, surprisingly it didn't help. Commented Sep 3, 2019 at 16:03
  • Factory reset didn't help? That sounds pretty strange. Did you sign into iCloud after the factory reset or use it as a completely empty phone? Because it sounds like your friend's address book is corrupt and causing this. Logging into iCloud or bringing any type of backup back onto the phone would likely bring back the problem. Commented Sep 4, 2019 at 18:22