Timeline for answer to iPhone FaceID stopped working after 13.5 update––is this a bug or hdw failure? by bmike
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| when toggle format | what | by | license | comment | |
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| Jul 25, 2020 at 14:53 | comment | added | michael | [2nd Time] just completed a USB/iTunes restore. This time it went directly to FaceID setup. And I still get the same error. ugh. (I think the last time it did a timeout on the FaceID step, I only saw that I had to enter a passcode) | |
| Jul 25, 2020 at 14:34 | comment | added | bmike♦ | @michael I would chat with Apple support - it’s not clear you’re able to reset properly - it should ask you what to do before iCloud or network happen. This might be a failure of the system and nothing to do with the camera if you can’t get the system to react properly to a restore - basically the restore is blocked from what I’m reading of your results. | |
| Jul 25, 2020 at 13:54 | comment | added | bmike♦ | @michael If that doesn’t work, then restore the device entirely from a computer. Repeat the “set up nothing except FaceID” test seems to be skipped in your testing. | |
| Jul 25, 2020 at 13:53 | comment | added | bmike♦ | @michael I would proceed to a restore from a computer over USB. It’s more likely you have a hardware error though, but not confirmed yet. Everything is repairable - it’s a matter of how good you are at sourcing parts, how well trained you are, and what your time / money budgets are. | |
| Jul 25, 2020 at 13:51 | comment | added | michael | Just did an "erase all content and settings" on the device and then tried to setup only FaceID from the "hello" screen––same problem (IOS 13.6) So does this confirm that I have a hardware problem? If so, I have read that the TrueDepth Camera System is linked to the device an is NOT repairable. Is there anyway to confirm without visiting an Apple store? | |
| Jul 25, 2020 at 11:57 | comment | added | michael | I do have a backup, so I can try that and report back. | |
| Jul 25, 2020 at 11:55 | history | answered | bmike♦ | CC BY-SA 4.0 |