EY Studio+

We're proud to sponsor prompt in New York on 6 October 2026, hosted by Mark Read. As organizations navigate a rapidly evolving AI landscape, prompt brings together business leaders, founders, technologists, creatives, marketers and investors to discuss the future of AI and the creative industries. It is a forum to explore the opportunities, challenges and decisions shaping the future of brands, teams and customer experiences. #ShapeTheFutureWithConfidence

What happens when loyalty stops translating into retention? Loyalty programs continue to perform, yet signs of strain are emerging beneath the surface. Consumers are becoming less emotionally connected and more willing to switch when value is unclear. Check out the 2026 EY Loyalty Study to explore the growing gap between loyalty performance and customer experience: https://ow.ly/RcU550ZRC2P #ShapeTheFutureWithConfidence

We’re pleased to be named a Horizon 3 Market Leader in the HFS Horizons: Customer Experience Services, 2026 report. The report highlights EY’s ability to connect the C-Suite growth agenda with customer experience execution, bringing together strategy, sector-focused platforms and agentic AI capabilities, powered by ey.ai, the reimagination engine, built on EY knowledge, data and IP. Read the full report: https://ow.ly/xlLm50ZQ0p1 #ShapeTheFutureWithConfidence

Can you turn service interactions into a stronger source of business value? AI is changing how businesses anticipate needs, resolve issues and allocate effort where it matters most. The opportunity is not simply faster service. It is creating more confident decisions that strengthen customer relationships and support growth. Read the full article by Terry Walls https://ow.ly/sLU350ZPF77 #ShapeTheFutureWithConfidence

Our future consumer research identified nine trends shaping tomorrow’s consumers, citizens, and patients. https://ow.ly/YsBv50ZNYOX To explore what these trends mean for the public sector, our Future Citizen Hackathon Singapore brought together government leaders, innovators, and EY Studio+ specialists. We examined how data, streamlined processes, and emerging AI can improve citizen experiences, strengthen trust, and create long-term value. The collaboration produced three forward-looking scenarios showing how public services can respond to evolving citizen needs. One message was clear: citizens increasingly expect personalized, intuitive, and responsive interactions-without navigating the complexity behind them. We’ll be sharing key takeaways from the hackathon soon, including the ideas and perspectives that emerged from the discussions. #ShapeTheFutureWithConfidence

Are your loyalty investments showing up where customers notice them most? Loyalty programs influence more than half of sales, yet many customers feel brands are rewarding the wrong behaviors. Explore the findings from the EY Loyalty Market Study and the actions brands can take to make value easier to see, access and use. https://ow.ly/4MxV50ZKKmn #ShapeTheFutureWithConfidence

How can brands earn trust in an increasingly AI-driven world? At Cannes Lions, speaking on The Female Quotient panel, Patricia Camden, CLMP, CCXP shared an interesting perspective on the evolving relationship between AI, trust and loyalty. Our latest EY Loyalty Market Study explores how customer expectations are changing and what leading brands can do to build trust and lasting loyalty in the age of AI. Read the full report here👇 https://ow.ly/Lf0F50ZJhv1 #ShapeTheFutureWithConfidence

[Update] 📚 C'est la rentrée Studio+ ! Et si c'était le bon moment pour prendre une longueur d'avance sur les transformations qui redessinent l'engagement client ? L’équipe EY Studio+ vous donne rendez-vous autour de thématiques qui feront l'actualité des prochains mois : 🤖 01/10 - IA & relation client : les transformations à anticiper dès aujourd'hui Paris La Défense – dès 9h NB : l’événement du 22 septembre est annulé. ➡️ Comment concilier expérience client, performance commerciale et intelligence artificielle pour accélérer votre transformation ? Réponses et cas concrets avec Microsoft, Pega, Creatio et ChapsVision. C’est l’occasion d'échanger avec des experts, de découvrir des cas concrets et de repartir avec des leviers d'actiondirectement mobilisables dans vos projets. Lien d’inscription : https://ow.ly/cwfY50ZIMho   #Relationclient #IA #Transformation

Are today's sales models built for tomorrow's customers? The global market for AI agents is expected to grow 820% by 2030. But the bigger story is how AI is changing the way customers buy and how revenue teams create value. In this Future of Sales perspective, Duncan Avis and Brian Goonan explore the shift from traditional funnel-based selling to AI-enabled customer journeys that are more dynamic, personalized and responsive. Read the article and download the guide to explore what's next for sales leaders. 👇 https://ow.ly/mRpo50ZG42F #ShapeTheFutureWithConfidence