What should we improve next? That’s the question behind Managed AI & IT. It’s about keeping technology running and secure, while continuously looking for ways to improve how the business works through AI, automation and better use of technology. In the latest First Focus Insights, we explore what Managed AI & IT actually means. Read the latest edition below 👇 #ManagedIT #AI #Automation #FirstFocus
First Focus
IT Services and IT Consulting
Mascot, New South Wales 44,396 followers
The Managed AI, IT, and Security Services Provider for SMBs.
About us
Your IT provider keeps the lights on. But is it making your business faster, smarter, or more productive? That's the difference CORE makes. It's managed IT built for the AI era, combining everything your business needs to be productive into one partnership. What CORE includes: ✓ AI implementation (Microsoft Copilot, ChatGPT, Claude, or our multi-model platform, Hatz) ✓ Business automation and workflow design ✓ Essential 8 Maturity level 1 aligned cyber security ✓ Data governance ✓ Managed SharePoint ✓ System maintenance and monitoring ✓ IT support with same day SLAs ✓ Technical account management ✓ Training and adoption built around your actual workflows ✓ Service requests under 4 hours included Beyond CORE, First Focus also delivers cloud and infrastructure, connectivity, unified communications, IT strategy, software development, and procurement. Rated Australia's #1 mid-market MSP for nine years running (Cloudtango). One of the first OpenAI Services Partner in Australia and New Zealand. 400+ staff across Australia, New Zealand, and the Philippines. Over 800 businesses and 30,000 end users supported. Every client gets a dedicated support pod that knows your environment, and a Technical Account Manager focused on your outcomes, not commissions. Built for businesses with 20 to 200 staff across multiple locations. If you want IT that does more than just keep things running, let's talk. LinkedIn account team: Melissa Hoarau – Community Manager Lars Asveld – Digital Marketer Unnati Tayal – Marketing Coordinator Brendan Ritchie – Chief Growth Officer
- Website
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https://www.firstfocus.com.au/core/
External link for First Focus
- Industry
- IT Services and IT Consulting
- Company size
- 201-500 employees
- Headquarters
- Mascot, New South Wales
- Type
- Privately Held
- Founded
- 2003
- Specialties
- Information Technology Solutions, Managed Service Provider, IT Outsourcing, IT Support, Cloud Services, IT Consulting, Private Cloud, IT Strategy, Managed Cybersecurity, Managed IT, Unified Communications, Connectivity, Essential Eight, AI, Automation, SharePoint, Software Development, Copilot, OpenAI, Hatz, Artificial Intelligence, claude, Managed AI Solutions, Managed AI Services, and AI Implementation
Employees at First Focus
View 315 employees at First Focus
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Locations
Updates
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AI can sound incredibly convincing. Even when it’s wrong. Dr. Jason Fox (wizard) 𓃦 calls it the “midwit trap.” As AI changes where people go for answers, staying relevant means knowing how to question the output, not just accept it. It’s not just about knowing the tools. It’s knowing what to challenge and where experience still matters. Unpack what staying relevant looks like in the age of AI with Ross, Brendan and Dr. Jason more in the conversation: https://lnkd.in/g3PbmQZK
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First Focus reposted this
The future accountant won’t just follow processes, they’ll think beyond the numbers. That means using AI to handle repetitive tasks, freeing them up to focus on clients, strategy and the bigger picture. 🤖📊 The First Focus NZ Focus AI Investment Fund was an initiative that backed five New Zealand client projects with $100,000 NZD in total funding—up to $20,000 per project. Brendan sat down with Craig Nevatt from Drumm Nevatt & Associates Limited, our first fund winner, to talk about their AI-powered review assistant and how it could reduce repetitive work, improve turnaround times and give the team more time to focus on clients. Read the full story on our website https://lnkd.in/ejBKz7hn
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If AI is saving your team time, where is that showing on your P&L? That was a big part of the recent conversation Ross Sardi had across Australia during The CEO Institute AI Series. Saving time alone isn’t the outcome. The value comes when that time turns into more capacity, faster growth, better customer outcomes or improved margins. That’s how we think about AI at First Focus More on the conversation: https://lnkd.in/eGKvN4P7
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The best feedback is hearing that we’re making life a little easier for the people we support. 💙 Thanks for the kind words and trusting First Focus. Always great to hear from our clients!
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Most businesses don’t have an AI ideas problem. They have an ownership problem. • Who decides which ideas are worth pursuing? • Who keeps improvements moving? • And who checks whether the technology is actually making work better? Our latest LinkedIn article looks at what happens when productivity has a clear owner, and why that matters more as AI becomes part of everyday work. 𝐖𝐡𝐨 𝐎𝐰𝐧𝐬 𝐭𝐡𝐞 𝐑𝐞𝐭𝐮𝐫𝐧 𝐅𝐫𝐨𝐦 𝐀𝐈 𝐢𝐧 𝐘𝐨𝐮𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬?
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First Focus reposted this
What an incredible Day 2 at the Integris Customer Summit! Today was all about turning AI hype into measurable ROI, building modern technology ecosystems, and how we're shaping the future of managed services. #Integris #CustomerSummit
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Is AI making us feel smarter than we are? Brendan and Ross Sardi sit down with 🧙♂️ Dr. Jason Fox (wizard) at IT Nation ANZ 2026 to explore AI, wisdom, leadership and the “midwit trap”. They discuss human judgement, doubt, staying adaptable and why following best practice can lead to average outcomes. 🎥 Watch the full conversation on our YouTube channel https://lnkd.in/e5trqbSA
Dr Jason Fox on Staying Relevant in Uncertain Times | IT Nation Sydney 2026
https://www.youtube.com/
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First Focus reposted this
We’re kicking off our inaugural Integris Customer Summit! It’s two days of bringing our customers together, sharing ideas and hearing directly from the people who make what we do possible. Here’s a few highlights from day one, where we had the chance to chat with some amazing people, like Brenda J. Zamzow (CFAO, Girl Scouts of Greater Los Angeles) and Robert Poor (SVP & Director of IT, Chicksaw Community Bank). Stay tuned for more updates! #Integris #CustomerSummit
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AI is saving time. So why isn’t it making money? That was one of the big questions Ross explored over breakfast with The CEO Institute across four cities. The conversation wasn’t about what AI could do. It was about where the return actually shows up. Because saving time is one thing. Turning that time into capacity, growth, better customer outcomes or improved margins is where AI starts delivering real business value. CEOi shares more from the conversation here: https://lnkd.in/eGKvN4P7 #AI #ROI #FirstFocus