Category: AWS Step Functions

Generative AI is revolutionizing how businesses interact with their customers through natural conversational interfaces. While organizations can implement AI assistants across various channels, phone calls remain a preferred method for many customers seeking support or information. We’ll demonstrate how to create a voice interface for your existing Amazon Bedrock generative AI assistant, enabling customers to […]

Developers face numerous challenges when building telephony applications: managing unpredictable user responses, handling disconnections, processing incorrect inputs, and addressing errors. These challenges extend development cycles and create unstable applications that fail to meet user expectations. This blog demonstrates how Amazon Web Services (AWS) Step Functions, combined with Amazon Chime SDK Public Switched Telephone Network (PSTN) […]