CONTACT CENTERS

Solving Agent Burnout

Help your call center teams accomplish their goals.

Sentiment analysis shows mood, Canary shows risk.

Emotional exhaustion from high call volumes, strict targets, and difficult customers is a daily reality, and high turnover disrupts team performance and drains management resources.

Satisfied agents are more likely to deliver excellent service, directly impacting customer loyalty.

While traditional tools track keywords or tone to infer mood, Canary uses patented vocal biomarker technology rooted in clinical research to detect physiological signs of stress, fatigue, and burnout.

63%

Over 63% of call center agents experience high burnout rates. Burnout leads to reduced focus, lower motivation, and increased errors.

30-50%

Annual turnover rates in call centers range from 30% to 50%.
Replacing a single agent costs $10,000–$20,000 in recruitment, training, and lost productivity.

10%

Companies with highly engaged employees see a 10% increase in customer ratings and a 20% increase in sales.

Empower your agents,
retain your talent,
delight your customers.

Canary Speech provides real-time measurements of stress, mood, and vocal energy from voice samples, acting as a preventive, scalable early-warning system. Ambient technology ensures no clunky workflows or added burden, just seamless, immediate insights so you can help your team accomplish their goals.

ROI Impact and improved business outcomes

Investing in burnout reduction translates into financial and operational returns:

Reducing turnover by just 10 agents/year saves $100,000–$200,000.
Companies have reported up to 30% higher revenue and 60% lower per-agent lead costs after implementing burnout reduction strategies
Improved business outcomes include improved customer satisfaction and loyalty.
Organizations that support employee needs have decreased absenteeism and reduced healthcare costs.