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    Well, firstly you need to tell your tenant to stop using the towel rail as a handrail ... That large of a hole in the wall implies the rail was originally properly installed using a decent drywall anchor, and sufficient force was applied to rip it through the drywall. it can certainly be repaired, but without major wall surgery not much can be done to make it strong enough to double as a handrail. Commented Aug 14, 2018 at 11:43
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    Title is incorrect: Towel rack was pulled out of the wall. Charge tenant for repairs. Commented Aug 14, 2018 at 12:30
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    @TheEvilGreebo - I'd agree with Jim Stewart on the practical realities. Tell your tenant not to do it again, sure, but charging for a 50p / 50c replacement anchor and a few minutes labour? I'd rather keep a good relationship with my tenants, as long as they're not causing bigger problems. Commented Aug 14, 2018 at 13:05
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    @SharifBhuiyan - FYI your towel rail is on upside-down. You shouldn't be able to see the grub screws (/set screws or whatever name you know them by) from above. More an aesthetic comment than anything important. Commented Aug 14, 2018 at 13:06
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    People sometimes trip in the bathroom and may hold on to a handrail-like object. There is nothing wrong with that and the tenant is not at fault; obviously has no particular interest in measuring the wall mount strength of the racks, or doing press-ups with a low hand rail. Commented Aug 15, 2018 at 9:15