All Systems Operational

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Service Status and Planned Maintenance for Experian Services.

Here you can find the latest information on current service disruptions and scheduled maintenance. This page is updated regularly to keep you informed about system status.

Uptime over the past 90 days. View historical uptime.
Denmark Operational
Kreditsikring Operational
EKV (Elektronisk Kreditvagt) Operational
RKI (via integration) Operational
AKS (Aktiv Kreditsikring) Operational
KOB Open Operational
Kob.dk Operational
BusinessInsight Operational
KreditStatus (CAIS) Operational
Generelt Operational
Batch delivery Operational
Norway Operational
Credit Online Operational
Instrategy Operational
BI Monitoring API Operational
BI Monitoring User Interface Operational
Other Experian API Solution Operational
Experian Gjeldsregister Operational
Generelt Operational
BigNet International Credit Reports Operational
Standard Web Service Operational
Experian Rest API (ERA) Operational
CDG3 score card Operational
UAT- Test enviornment Operational
Credit Board Operational
Credit Board Operational
[Denmark] AKS Operational
[Denmark] CPR Direkte Operational
[Denmark] Cognito BBR Operational
[Denmark] Cognito Tinglysning Operational
[Denmark] eSkatData Operational
[Denmark] Geomatic Operational
[Denmark] KOB Operational
[Denmark] KreditStatus Operational
[Denmark] PSD2 Operational
[Denmark] RKI Operational
[Norway] Bisnode Operational
[Norway] Debitor Registeret Operational
[Norway] Experian Gjeldsregister Operational
[Norway] SBL Operational
[Sweden] UC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 2, 2026

No incidents reported today.

Oct 1, 2026

eSkatData outage
Resolved - This morning we observed an issue with the eSkat consent. The issue started around 07:00 was resolved at 10:00 CEST. Consents made during this time via Credit Board will not have been processed successfully. New consent will need to be given in order to collect eSkatData.

We apologize for the inconvenience.
Oct 1, 07:00 CEST

Sep 30, 2026

Kreditstatus (ws.cais.experian) – Certificate Renewal on 30 September 2026 at 6:00 PM CEST
Completed - The scheduled maintenance has been completed.
Sep 30, 19:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 18:00 CEST
Scheduled - On 30 September 2026 at 6:00 PM (CEST) we will perform our Kreditstatus (ws.cais.experian) certificate renewal.

As part of this renewal, only the certificate will change, so please ensure that the new certificate is trusted in your system.

The new certificate can be provided by sending an email to experian.kundeservice@experian.com

If you have any questions or need assistance, please contact us at experian.kundeservice@experian.com or +45 70 10 01 07
Sep 21, 14:33 CEST
Driftsmeddelelse - Service Notification - BigNet - INC13696490
Resolved - Vi kan nu bekræfte, at BigNet igen er fuldt funktionsdygtigt. Den tidligere driftsforstyrrelse er blevet løst, og alle systemer kører som forventet.

Vi beklager de gener, nedetiden måtte have forårsaget, og takker for jeres tålmodighed og forståelse.

Har du spørgsmål eller brug for hjælp, kontakt venligst vores supportteam:

Email: Experian.kundeservice@experian.com
Tlf: +45 70 10 01 07

We can now confirm that BigNet is fully operational again. The earlier service disruption has been resolved, and all systems are functioning as expected.

We apologize for any inconvenience caused and sincerely thank you for your patience and understanding.

If you have any questions or need assistance, please contact our support team:

Email: Experian.kundeservice@experian.com
Tlf: +45 70 10 01 07
Sep 30, 15:18 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 30, 14:44 CEST
Investigating - Vi ønsker at informere om, at BigNet i øjeblikket oplever en uforudset driftsforstyrrelse. Vores tekniske team arbejder intensivt på at identificere og afhjælpe problemet hurtigst muligt.
Vi beklager de gener, dette måtte medføre, og takker for jeres forståelse og tålmodighed.

Hvis du har spørgsmål eller har brug for yderligere assistance, er du velkommen til at kontakte vores supportteam på:

Email: Experian.kundeservice@experian.com
Tlf.: +45 70 10 01 07


We would like to inform you that BigNet is currently experiencing an unexpected service disruption. Our technical team is working with high priority to identify and resolve the issue as swiftly as possible.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and patience.

If you have any questions or require further assistance, please contact our support team at:

Email: Experian.kundeservice@experian.com
Tlf.: +45 70 10 01 07
Sep 30, 13:43 CEST

Sep 29, 2026

Planlagt vedlikehold – 28. september 2026
Completed - The scheduled maintenance has been completed.
Sep 29, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 22:00 CEST
Scheduled - Vi planlegger et ekstra servicevindu mandag 28. september fra kl. 22:00 til tirsdag 29. september kl. 01:00 (CET).

I forbindelse med det planlagt vedlikehold kan enkelte tjenester i korte perioder oppleve utilgjengelighet i dette tidsrommet.

Vi beklager eventuelle ulemper dette måtte medføre og takker for forståelsen.

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Planned Maintenance – 28 September 2026

We are planning an additional maintenance window on Monday, 28 September from 22:00 CET until Tuesday, 29 September at 01:00 CET.

During this period, as part of planned maintenance, some services may experience short periods of unavailability.

We apologize for any inconvenience and appreciate your understanding.
Sep 10, 15:30 CEST

Sep 28, 2026

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

KOB Open – Certificate Renewal on 24 September 2026 at 6:00 PM CEST
Completed - The scheduled maintenance has been completed.
Sep 24, 19:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 18:00 CEST
Scheduled - On 24 September 2026 at 6:00 PM (CEST) we will perform our certificate renewal for KOB Open.

As part of this renewal, only the certificate will change, so please ensure that the new certificate is trusted in your system.

The new certificate can be provided by sending an email to experian.kundeservice@experian.com

If you have any questions or need assistance, please contact us at experian.kundeservice@experian.com or +45 70 10 01 07
Sep 21, 14:28 CEST

Sep 23, 2026

Planlagt vedlikehold - Experian Rest API
Completed - The scheduled maintenance has been completed.
Sep 23, 21:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:00 CEST
Scheduled - Vi gjennomfører planlagt vedlikehold av Experian Rest API onsdag 23. september kl. 21:00 CET. Tjenesten kan være midlertidig utilgjengelig i opptil 10 minutter mens oppdateringen gjennomføres. Vi forventer begrenset påvirkning for brukerne.

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We will be performing planned maintenance on Experian Rest API on 23 September at 21:00 CET. The service may be temporarily unavailable for up to 10 minutes while the update is being carried out. We expect minimal impact to users.
Sep 15, 12:44 CEST
Webservices.rki.dk & WS2.RKI.DK – Certificate Renewal on 23 September 2026 at 6:00 PM CEST
Completed - The scheduled maintenance has been completed.
Sep 23, 19:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 18:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 21, 14:29 CEST
Scheduled - On 23 September 2026 at 6:00 PM (CEST) we will perform our webservices.rki.dk & WS2.RKI.DK certificate renewal.

As part of this renewal, only the certificate will change, so please ensure that the new certificate is trusted in your system.

The new certificate can be provided by sending an email to experian.kundeservice@experian.com

If you have any questions or need assistance, please contact us at experian.kundeservice@experian.com or +45 70 10 01 07
Sep 21, 14:25 CEST

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

PSD2 partial outage
Resolved - This incident has been resolved.
Sep 20, 14:41 CEST
Update - Bankdata is still working on a fix for this issue.
Sep 18, 13:00 CEST
Identified - Due to issues at Bankdata, some customers may experience issues when consenting collection and use of PSD2 data through banks using the bankcentral Bankdata.

https://status.subaio.com/incidents/58l80c1qjmyz
Sep 17, 13:00 CEST

Sep 19, 2026

No incidents reported.

Sep 18, 2026

PSD2 partial outage
Resolved - This incident has been resolved.
Sep 18, 13:39 CEST
Identified - Due to issues at BEC, some customers may experience issues when consenting collection and use of PSD2 data through banks using the bankcentral BEC.

https://status.subaio.com/incidents/xmjsqfl7bcxj
Sep 18, 12:00 CEST
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