The official NPM website is experiencing an unexpected outage.

[axetroy]

Select Topic Area

Bug

Body

2FA

Can not bind the two-factor authentication

2025-12-12.15.52.36.mov

Personal Setting

Can not open the personal setting panel.

As you can see in the video, Click the avatar then nothing happen.

2025-12-12.15.54.56.mov

I'm pretty sure I tried several different browsers, and the result was the same.

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐

[suryaprakash0010]

Check status.npmjs.org for any active incidents, as UI failures (like menus not opening) often indicate partial service degradation.
Since you tried multiple browsers, test in an Incognito/Private window to rule out extension conflicts or caching issues affecting the site assets.
If the issue persists, please file a formal report at npmjs.com/support (select "Website bugs"), as community discussions cannot fix backend site errors.

[axetroy]

You can check this video; I try to report the "website bugs" on the web.

2025-12-12.15.57.23.mov

But when I click the dropdown, nothing happens; I can't submit the form.

[suryaprakash0010]

Since the UI is unresponsive, please try accessing the support page via a mobile device on cellular data to rule out local network firewalls or aggressive ad-blockers breaking the scripts.

You can bypass the npm website entirely by filing a ticket through the general GitHub portal at support.github.com/contact (search for or select "npm").

If those fail, email support@github.com directly with your issue and video attachments, as they manage npm account support.

[suryaprakash0010]

if your issue is resolved now, then please mention and update answered .

[strangerwhoisharborofdoom]

I see you're experiencing issues with the NPM website. Based on your description, it sounds like there may be a JavaScript loading or rendering issue. Here are some comprehensive troubleshooting steps:

Immediate Steps:

1. Clear your browser cache completely and try accessing the site again
2. Try a different browser to isolate if it's browser-specific
3. Use an incognito/private browsing window to rule out extensions
4. Disable any ad blockers or security extensions temporarily

Network-Related:
5. Check if you're behind a corporate firewall or VPN that might be blocking certain resources
6. Try using a mobile hotspot instead of your home network
7. Check your DNS settings - try using 8.8.8.8 (Google) or 1.1.1.1 (Cloudflare)

For the Specific UI Issues:

• The 2FA binding and settings panel issues suggest that dropdown menus or AJAX calls are failing
• This could be due to Content Security Policy (CSP) headers blocking resources
• Or JavaScript files not loading properly from CDNs

Next Steps:

• Check the browser console (F12) for any JavaScript errors
• File a report on npm's support portal: https://npmjs.com/support
• Or contact npm directly via their GitHub org if the issue persists

[Jason-123-cyber]

I can't remember is there a certain login we're using for this ticket?

[Jason-123-cyber]

I just use my own standard