dani

[laludani007GH]

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I renewed by paying monthly but it doesn't support when using copilot chat, please help with this problem

[laludani007GH]

We are having a problem billing your account. Please update your payment method or call your payment provider for details on why the transaction failed.
You can contact support with any questions.

This message always appears even though payment has been made, please help explain this case.

[ben-24-0]

Hello @laludani007GH
This usually means GitHub hasn’t fully cleared the payment on their side yet, even though it looks like the payment went through for you. When that happens, Copilot (especially Copilot Chat) stays disabled and shows the billing error.

There are few things you could check to verify the cause:
Goto the Github settings and under Billing check the status of your invoice and also the payment method validity

maybe try removing and re-adding your payment methods

If the message keeps appearing after payment You’ll need to contact GitHub Support

[rafaelxo]

This issue usually happens when there is a synchronization delay between your payment confirmation and the GitHub Copilot extension status. Even if the payment was successful, your local environment might still be holding an 'expired' token.

Please try the following steps to force a refresh:

1. Sign Out and Sign In again
   The most effective fix is to refresh your authentication token:

   • In VS Code, click on your Profile icon (bottom left).
   • Select Sign Out from your GitHub account.
   • Restart VS Code.
   • Sign back in and try using the Chat again.

2. Check Extension Updates
   Ensure that both the GitHub Copilot and GitHub Copilot Chat extensions are updated to the latest version. Outdated extensions can sometimes fail to recognize recent billing changes.

3. Verify Payment Status on GitHub Settings
   Go to your GitHub Billing Settings and confirm if the subscription shows as "Active".

   • If it says 'Pending' or 'Failed' there, the issue is with your bank/credit card provider blocking the international transaction, but if it says 'Active' but still doesn't work after re-logging, it might be a backend sync issue.

4. Contact Official Support
   If the steps above don't work, since this involves your private financial data, you should open a ticket at GitHub Support. They can manually force a refresh on your billing cycle.

Hope this helps! If it's, mark this answer!