Enterprise trial converted to paid subscription without authorization

[AdrienMoussaei2025]

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Hi,
We had a Team plan and enabled an Enterprise trial to test a few features, with the expectation that it would revert back to Team after the trial period.

Our account was recently transitioned into a paid Enterprise subscription without our authorization. We were advised to downgrade to Free and then upgrade again, which raises serious security and continuity concerns for our organization.

We’ve requested a short call with support but haven’t received a response yet. Has anyone experienced a similar issue or can help escalate this internally?

Thank you,
Adrien