Copilot Pro trial activated but showing trial ended and unable to use

[DeepanKandaswamy]

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I am facing an issue with my GitHub Copilot subscription.

Previously, I reached the message limit on the free plan and was prompted to upgrade. I activated the 30-day Copilot Pro free trial, and I also received confirmation that the trial was active.

However, I am still unable to use Copilot features. In my settings, it now shows that my Copilot trial has ended and asks me to purchase a plan to continue. Because of this, I cannot access Copilot even though the trial should still be active.

This appears to be a subscription or activation mismatch.

Details:
• Free plan message limit reached → prompted to upgrade
• Activated 30-day Copilot Pro trial successfully
• Confirmation message showed trial is active
• But settings now show “trial has ended”
• Copilot features are not accessible

I have attached screenshots showing:

Trial activation confirmation

Copilot settings showing trial ended

My current Copilot access screen

Please check my account subscription status and help restore access to the active trial.

[nishantXnova]

"Hey, look at your screenshot timestamps carefully.
Your trial activation confirmation (Image 3) shows 11:28 AM. Your settings page showing 'trial has ended' (Image 2) shows 11:29 AM — that's only 1 minute later.
This means GitHub instantly ended your trial the moment you activated it. That only happens for one reason: you already used a Copilot Pro trial on this account before, and GitHub only allows one free trial per account lifetime.
What to do:
Go to github.com/settings/billing/history and check if there's a previous trial recorded. If you see one from months ago that you forgot about, that's your answer.
When contacting GitHub Support, don't report it as a bug. Instead say:
'My account appears to have a previously used trial on record. I was not aware of this and the current trial was immediately terminated upon activation. Could you please check my account history and consider a one-time trial reset, as I never actually used the previous trial period?'
If no prior trial shows in your billing history, then it IS a genuine bug and you can escalate it as a provisioning error."

[pratikrath126]

Hey! That's a known issue where the trial can terminate immediately if you previously used a Copilot Pro trial (even on a different org/account). Check your billing history (github.com/settings/billing/history) for any past trial. If you find none, contact GitHub Billing Support directly (https://support.github.com/contact/billing) with your account email and screenshots. They can manually reset it.

[aidasofialily-cmd]

Hey @DeepanKandaswamy, !
So must reslove the problems with go to upgrade plan in Github Copilot, Click the link below:
https://github.com/github-copilot/pro

Whats next?

• Cancel a Github Copilot Pro plan and loss your access.
• Update your payment method
• Github Copilot Pro plan will expire in 7 days.

Note

The GitHub Copilot Pro plan will expire in 7 days.

Best Regards,
@natalierjackson.

[laxucoder]

If Copilot Pro trial is activated but showing as ended, you can try:

1. Sign out and sign back into GitHub.
2. Check your billing settings to confirm the trial status.
3. Make sure your IDE (VS Code) is connected to the correct GitHub account.
4. Restart VS Code and re-authenticate Copilot extension.
5. Run: "GitHub: Sign in" again from Command Palette.

If the issue persists, it may be a temporary sync delay between billing and Copilot services. In that case, contacting GitHub Support would be the best option.

Hope this helps!

[MHassan-Tariq]

It sounds like you’re caught in a subscription loop—a known issue where the billing system registers the "intent" to start a trial but fails to sync the actual license to your account. This often happens if the system attempts a small authorization hold (usually $0 or $1) that your bank temporarily blocks, or if there is a "stale" cache in your account status from the previous Free plan limit.

Since you have already captured screenshots of the confirmation, you have exactly what's needed for a quick manual fix.

1. The "Quick Fix" Checklist (Try these first)
   The IDE "Re-auth" (Most Common): Even if the website is confused, your IDE (VS Code/Cursor) might be holding onto your old "Free Plan" token. Sign out of GitHub within your editor, restart the editor, and Sign back in.

Verify Email: Check Settings > Emails. If your primary email isn't verified (or needs re-verification), GitHub will often block premium trials from "sticking."

The "Double-Start" Method: Go back to the Copilot subscription page. Sometimes, if the first attempt glitched, clicking "Get started with a trial" again will trigger a "Resume Setup" flow that finishes the activation.

2. Professional Support Request Draft
   If the steps above don't work, you need a Manual Sync from a GitHub Billing agent. Use this draft to post in the GitHub Community Discussions or via a Support Ticket.

Subject: Copilot Pro Trial Activation Mismatch – Account stuck on "Trial Ended" after confirmation

Body:
Hello,

I am experiencing a billing/activation mismatch with GitHub Copilot. After hitting the Free plan limit, I successfully activated the 30-day Copilot Pro trial and received a confirmation message stating it was active. However, my account status has immediately reverted to "Trial Ended," and I am unable to access any Pro features.

Current Account Behavior:

Web Dashboard: Shows "Trial ended" and prompts for a paid plan.

IDE (VS Code): Returns a "Subscription Ended" error despite the recent trial activation.

Billing History: Shows the trial activation attempt but doesn't reflect the 30-day active window.

What I have already tried:

Signing out and back into both the GitHub website and VS Code.

Checking for any pending authorization holds on my payment method (none found).

Verifying that my primary email is confirmed.

Desired Outcome:
I would like to request a manual resync of my Copilot license to restore the 30-day trial period as confirmed during my signup.

I have attached screenshots of the initial activation success and the subsequent "Trial ended" error for reference. Thank you for your help in resolving this sync issue.

One more thing to check...
Did you previously use a trial on this account (perhaps a long time ago)? GitHub's system is very strict about the "One Trial per Life" rule. If you used one in the past, the "Success" message you saw might have been a UI glitch, and the system automatically terminated it once it cross-referenced your history.

[Isaac1h]

Hey! Sorry to hear Copilot's not working despite payment. Here's what to check:

Go to Settings > Copilot and confirm your subscription status. If it shows 'Past due' or 'Unpaid', there's likely an old invoice not covered by the .
Check Settings > Billing & plans > Payment history for any failed/pending transactions. Your bank may have declined the charge or it's still processing.
If everything looks fine but Copilot still won't activate, contact GitHub Support with your payment receipt; they can manually refresh your access.
This usually resolves the 'billing issue' loop. Good luck!