Billing issue

[evanprophit]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Other

Body

Hello - How do i get ahold of someone for a billing issue? I've opened 3 tickets with no response...

Thanks in advance

[adamsaleh1112]

If you have already opened several tickets, instead of opening new ones, reply to one of your open tickets. Opening new tickets can actually slow down the response. There are a few things you can do:

• Submit a request at: https://support.github.com/contact
• Make sure you have selected the category “Billing”
• Check your spam/junk mail in case they have already replied
• Reply to your existing ticket to follow up

If it’s urgent, replying to the same ticket and mentioning that it’s urgent can actually help you get a quick response.

[evanprophit]

Hey adam, thanks for your response.

i have replied to my initial ticket multiple times seeking help with no response. is there anything else i can do? nothing in junk/spam. its been multiple weeks...

[adamsaleh1112]

Hey adam, thanks for your response.

i have replied to my initial ticket multiple times seeking help with no response. is there anything else i can do? nothing in junk/spam. its been multiple weeks...

Yeah that’s definitely not normal and unlike GitHub I'd say.

At that point, I’d try to submit the new request, but EMPHASIZE that it’s been multiple weeks with no response and include all previous ticket numbers, that usually snaps support out of it and gets your ticket responded to. Hope this helps but yeah that just sucks support sometimes is a pain.

[GsWebSoluciones]

Hey! That sounds frustrating.

For billing issues on GitHub, the main way to contact them is through their official support system, but response times can vary depending on volume.

Here are a few things you can try:

• Make sure you're using the correct support form: https://support.github.com/contact
• When submitting a ticket, select "Billing" as the category (this helps route it faster)
• Avoid opening multiple tickets, as it can sometimes slow things down instead of speeding it up

If you've already opened 3 tickets:

• Try replying to one of the existing ones instead of creating new ones
• Check your email (including spam) for any replies or follow-ups

Unfortunately, GitHub doesn’t offer live chat or direct phone support for most users, so tickets are the main method.

If it's urgent, updating your existing ticket with more details can sometimes help move it forward.

Hope you get it resolved soon.