GitHub Enterprise Trial Provisioning Stuck

[Paydoh2023]

🏷️ Discussion Type

Question

Body

Hello GitHub Support,
Our GitHub Enterprise Cloud trial for grapesberry-technologies-pvt-ltd has been stuck in the "Setup is in Progress" state since 19 June 2026.
We have not received the completion email, the Enterprise account does not appear under the owner's account, and attempting to create it again reports that the subdomain is already taken.
Could you please check the provisioning status and help complete or reset the setup?

[P-r-e-m-i-u-m]

Hey! That "Setup is in Progress" state getting stuck is a known provisioning issue — it happens on GitHub's backend side, not something you can fix from your account.

Since you've been waiting since 19 June and re-creating shows the subdomain is already taken, here's what I'd do:

Open a direct support ticket (sign in with the owner account):
👉 https://support.github.com/contact

When submitting, choose Enterprise Cloud > Account Management and include:

• The subdomain name you tried (grapesberry-technologies-pvt-ltd)
• The org/owner account it was tied to
• Date: 19 June 2026
• That you never received the completion email
• That re-creating says the subdomain is already taken

Specify it's a stuck provisioning state (not billing) — that routes it to the right team.

A couple of things worth knowing while you wait:

• The Enterprise account genuinely won't appear under your owner account until provisioning completes — that's expected behavior
• GitHub Support can release the stuck subdomain manually once they look at it (usually within a business day or two)

Refs:

• About GitHub Enterprise Cloud
• Contacting GitHub Support
• Managing your enterprise account