关于这个学生认证总是被拒绝的事情

[Nianzhou-Max]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Subject: GitHub Education verification repeatedly rejected

I am a currently enrolled full-time student at Shenzhen University of Information Technology, China.

I have an official English Online Verification Report of Student Record issued by CHSI. However, my GitHub Education applications have repeatedly been rejected with the message: “Please use your device camera to submit academic affiliation documents.”

I have tried multiple devices, browsers, and camera methods, but the captured images become blurry or the application continues to reject the submission.

Could you please clarify whether my current CHSI report is an acceptable document and whether there is an alternative way to submit it for manual review?

Thank you for your assistance.

[imDarshanGK]

@Nianzhou-Max If GitHub is asking you to use your device camera, try taking a clear photo of the physical CHSI document instead of uploading a screenshot or digital copy. Make sure the document is fully visible and your name, university, and enrollment information are clearly readable. If it still gets rejected, I’d recommend contacting GitHub Education Support for further guidance.

[Nianzhou-Max]

我拍了但是就是显示说我信息不完整，但是确实是清晰的而且信息完整

[TheJudge26]

Yes, your CHSI report is exactly what you need! However, GitHub strictly requires a live camera photo. You cannot upload a file or ask for a manual review.

Since your laptop camera is taking blurry photos, here is the easiest way to fix it:

1. Use your smartphone: Open the GitHub application on your phone's web browser. Phone cameras focus on text much better than laptop webcams.
2. Photograph a screen: Open the CHSI document on your laptop, zoom in so it is large, and use your phone to take a live picture of your laptop screen. (Printing it on paper works too).
3. Check the QR code: Make sure there is no glare on the screen. The system needs to clearly read the text and the QR code.
4. Turn off VPNs: Make sure your VPN is off so your location shows as China. Also, turn off any web page translators, as they can break the submission button.

Keep trying with your phone. Once the picture is clear

[samus-aran]

Have a look at the FAQ. I suggest you also translate your name if possible (remember to update your billing info to reflect the new translation).

• I need to translate my evidence. What can I do?

I also recommend you take as clear of an image of the text as possible including your school name, your name, date of enroll etc.