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    $\begingroup$ It would help to know more precisely what this antenna is. Pictures, links to product pages, etc. $\endgroup$ Commented Jul 9, 2017 at 18:14
  • $\begingroup$ I appreciate that but I am trying to avoid any potential bad-mouthing of the manufacturer or laying unintentional blame on the manufacturer when the fault is most likely my own. $\endgroup$ Commented Jul 9, 2017 at 18:42
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    $\begingroup$ @Steve but that's really not in your interest here. Really, it's like calling your car mechanic, saying you might be in need of a replacement exhaust, not sure, but when asked for the make of your car, you answer "sorry, don't want to shame the car manufacturer". At least post a picture of your setup! $\endgroup$ Commented Jul 9, 2017 at 21:07