Sampath Medarametla
Experience Highlights Skills Writing Contact Theme
Program Manager | Project Manager | AI & Cloud Delivery Leader

Strategic Program Manager — AI, Cloud & Platform Delivery

Strategic Program Manager with 8+ years of experience leading global AI, Cloud, and platform engineering initiatives. Proven track record of delivering large-scale programs through hands-on leadership in program strategy, cross-functional execution, and stakeholder alignment across AWS and Azure environments. Adept at optimizing operations, scaling solutions, and driving measurable business impact. Focused on innovation at scale through data-driven decision-making, clear communication, and operational excellence.

Portrait of Sampath Medarametla

Leadership Principles

Strategy → execution: turn goals into OKRs, roadmaps, and weekly results.
Data over opinions: instrument leading indicators and make risks visible early.
Ship in small slices: release, measure, iterate; add process only where it speeds delivery.
Truth over theater. Measure leading indicators; manage by exception; surface risk early.
Ship, then sharpen. Release small; tighten the loop; make learning the operating system.

Selected Work

EATH Portfolio → Conversational Help. Unified IVR, social re‑platforming, and chat into a measurable portfolio with exec dashboards and dependency mapping. Impact: shorter time‑to‑resolution; predictable releases; crisp governance cadence.

Search & ML Program Enablement. Cross‑team roadmap, model evaluation gates, rollout playbooks; vendor alignment; experimentation guardrails. Impact: higher relevance; auditable deployments; fewer regression rollbacks.

CleanView — Founder/Operator. Minimal, privacy‑first PDF app for Win/macOS with release automation, theming, annotations, and print. Impact: lightweight alternative to bloatware; growing adoption.

Monivue — Personal Finance Ops. JavaFX desktop app: watchlists, alerts, themes. Packaged to MSI/PKG; dark/light; auto‑refresh. Impact: fast analytics; reusable UX patterns.

Experience

Program Manager — eBay Inc
Austin, TX · Oct 2021 – Present
  • Led global rollout of a generative AI chatbot across 5 countries, streamlining support and improving CSAT.
  • Owned vendor partnerships (Kore, Genesys) and alignment across engineering, product, and stakeholders.
  • Migrated Kore’s AI stack to AWS, improving latency by 15% and infrastructure efficiency.
  • Delivered IVR for Canada with zero downtime and seamless backend integrations.
  • Instituted weekly exec reporting, risk logs, and stakeholder dashboards for program transparency.
  • Built program frameworks and tooling to support AI-driven CX workflows across 5 countries.
  • Partnered with data ops on labeling criteria and quality metrics for model training.
Project Manager — eBay Inc
San Jose, CA · Sep 2019 – Sep 2021
  • Implemented Cypress automation, reducing QA cycle by 3 days per release.
  • Drove CI/CD change management with minimal disruption to delivery.
  • Coordinated integration of microservices and KYC APIs across compliance, backend, and DevOps.
  • Optimized throughput via Agile practices, cutting backlog by 20%.
Project Lead — eBay Inc
Seattle, WA · Apr 2016 – Sep 2019
  • Built a custom CMS, lowering content ops costs by 30% and serving 8+ channels.
  • Led the “Espresso” email framework, increasing marketing ops efficiency by 15%.
  • Executed 200M+ personalized & non‑personalized communications across 12 countries with a 4‑person ops team.
  • Drove Agile transformation: +25% velocity, −15% delivery cycle time.
Systems Analyst — Google India
Hyderabad, Telangana · Feb 2013 – Jul 2014
  • Enhanced Maps crowdsource tool, improving code accuracy by 80% and user trust.
  • Trained ML algorithms achieving 95% accuracy in image classification.
  • Streamlined onboarding processes, improving team efficiency by 5%.

Skills

AI & Cloud

Conversational/Gen AI IVR Systems Machine Learning Image Classification Cloud Migration (AWS)

Program Management

PI Planning Risk & Mitigation Stakeholder Management PMO Routines Executive Reporting

Agile & Delivery

Scrum Kanban SDLC Sprint Planning

Tools & Platforms

Jira Smartsheet Confluence Tableau Power BI PowerPoint

Technical

AWS Google Cloud Java Spring Boot REST APIs Cypress Git

Credentials

Education: M.S., Information Systems — Murray State University (Murray, KY)

Certifications: Project Management Professional (PMP)

Thesis

Ship value early, keep the feedback loop tight, and let teams move at the speed of clarity.

Advising & Contact

Advisory: early product teams needing program muscle (cadence, metrics, decision rituals). Limited slots.

Availability: nights & weekends (US Central).