Helpshift, a Keywords Technology

#GamingIndustry, Player Experience is Everything. Meet Keywords Studios Player Engagement Experts at Live Service Gaming North America Summit #LSGNASummit Apr 29-30, 2025 in Austin, TX"  See what we’re bringing to the show, and let’s save time to talk. Book a Meeting →https://lnkd.in/dtuiUYQ3 Peter Gerson 🔜Reboot Blue Viral Patel

Ready for infinite player engagement? Keywords Studios and Helpshift, a Keywords Technology excited to join the Live Service Gaming Summit, where the future of LiveOps, community, and player experience takes center stage. Smart support, safer spaces, and maybe even a drone? We're in. Are you? 👉 https://lnkd.in/dGTRFX7n Shoutout to our partners at FastSpring! #Helpshift #LSGNASummit #PlayerExperience #LiveOps #InfiniteEngagement #D2C https://lnkd.in/dTauhSyM

🎮 Cracking the LiveOps Code: Strategies for Player Engagement & Retention This isn't just about retention – it's about building thriving communities and creating "forever games." Join us for a deep dive into the future of Live Operations. We'll cut through the noise and reveal the strategies and technologies that will help you build lasting player relationships. Save Your Seat here: https://hubs.li/Q03hBDT40 📅 May 6th | 8 AM PDT | 4 PM BST 🎁 Webinar Attendees Get A Chance To Win Sergei’s Book

Better late than never! A big shoutout to Erik Ashby, Senior Director & Head of Product Research at Keywords Studios and Helpshift, a Keywords Technology, for his impactful session at the AI User Conference in SF: “AI-centered Customer Support: Beyond Integration to Transformation.” Erik explored how AI isn’t just a tool, it’s the future foundation of support operations, driving cost savings, faster resolutions, and superior CX through smart human-AI collaboration. 📩 Want the key takeaways? Reach out to the Keywords Studios Player Engagement team | Helpshift to learn more: https://lnkd.in/dXfWChQr #AIUserConference #CustomerSupport #Helpshift #KeywordsStudios #AI #CX #SupportTransformation #GamingIndustry

🎉 It’s launch day! Helpshift’s AI Agent Copilot is officially live—The fastest way to resolve support issues and your agents’ new favorite teammate. Built to maximize agent productivity, Copilot helps you resolve issues up to 43% faster by automating the most time-consuming parts of support. ✅ Instant AI-generated summaries ✅ Polished, on-brand responses ✅ Context-aware reply suggestions ✅ Real-time sentiment detection Faster support. Better outcomes. Less agent burnout. Explore AI Agent Copilot 👉 https://hubs.li/Q03hB8790 #KeywordsStudios #CustomerExperience #Support #Agent #CustomerSupport #CX #AI

🚨 Calling all game studios, community managers & player support pros! 🎙️ Live Webinar: How Trailmix Games Built & Scaled a Community + Support System From Scratch 🗓️ May 14 | ⏰ 9 AM PDT | 5 PM BST 📍 Save your seat now: https://lnkd.in/eAQX6_8Z How do you go from zero to a thriving player community of 650,000+ while building a player support system that scales? Join Aino Kinnunen, Player Experience Lead at Trailmix Games (a Supercell investee studio behind Love & Pies), as she shares how she: ✅ Launched Trailmix’s support strategy from the ground up ✅ Grew a vibrant, loyal community ✅ Balanced automation with human touch ✅ Turned support into a driver for retention and love ✨ Bonus: We’re giving away a Player Engagement Battle:Royale card game to one lucky attendee! Perfect for: 🎮 LiveOps + Player Support teams 📱 Mobile & casual game studios 🧩 Anyone building game communities from the ground up 🔗 Don’t miss it — register here: https://lnkd.in/eAQX6_8Z #Webinar #GameDev #PlayerSupport #CommunityManagement #MobileGames #LoveAndPies #TrailmixGames #LiveOps #CX #Helpshift

🚨 Mixed-Audience Games under COPPA: What You Need to Know 🎮 If your game is child-directed but has a mixed audience and you are not sure which approach is right for it, our experts break down best practices to keep your game compliant and engaging. 📺 Watch the on-demand webinar now: https://hubs.li/Q037V6xs0 #GamingIndustry #TrustAndSafety #COPPA

📢 Ready to crack the LiveOps code? Join us for an insightful webinar! We'll be diving deep into "Cracking the LiveOps Code: Strategies for Player Engagement and Retention" on May 6th at 8 AM PDT / 4 PM BST. Learn actionable strategies to build thriving communities and create "forever games." 🎁 Exclusive giveaways: A chance to win Sergei’s book "Running a Successful Live Service Game!" and a digital copy of Sergei's "7 Predictions for AAA Live Service Games"! Featuring: Sergei Vasiuk, Live Operations Director at Wargaming and Author of "Running a Successful Live Service Game!" Don't miss out on future-proofing your LiveOps strategy! Register Below! #LiveOps #PlayerEngagement #Gaming #KeywordsStudios

🎮 Loot Boxes & Compliance: Lessons from Genshin Impact The FTC crackdown has put loot boxes under the spotlight. How can developers stay compliant? Clear odds disclosure is key. 📊 Deep dive into the Genshin Impact case study to understand the risks and best practices for compliance. 🔍 Watch the on-demand webinar now: https://hubs.li/Q037VfYb0 #GamingIndustry #LootBoxes #TrustAndSafety #Compliance

Is Your Support Team Ready for Compliance? 🎮 New regulations mean player support systems must evolve. Stay ahead with: ✅ Training agents on compliance requirements ✅ AI automation to handle repetitive requests efficiently ✅ Real-time dashboards for proactive monitoring Learn best practices to prepare your support systems and stay compliant. 📺 Watch the on-demand webinar now: https://hubs.li/Q037Vf-10 #GamingIndustry #TrustAndSafety #Compliance #GameDev #A