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    As a software engineer, once we had even more strict rule for other departments: if it's not really important, send us an email. Initially this required a lot of reminding: "is it REALLY important right now? No? Then please send it in an email, guys are working on really important things now". This made people think about the problem they want to present to us. In result it lowered the total quantity of issues presented to us because people often solved their own problems or dropped them as not important themselves. Commented Jun 29, 2018 at 12:12