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These processes miss the point.

All of the company's current big issuees with the community boil down to one issue: The company lost a lot of goodwill and trust.

Without trust, review processes that work rely on transparency and consistency. A written process theoretically creates some consistency, but unless it's accompanied by transparency or trust, in practice people won't know if the process is followed correctly, fairly, and impartially.

Keep in mind how all of this looks: The company fired a moderator, refused to let her know why, then the company posted some seemingly false and slanderous accusations against the moderator, missed 4 seperate opportunities to apologize and own their mistakes, and now, weeks later, graciously allows the moderator to ask to be let in, if she promises, so to speak, "to stop beating her wife".

This looks bad. If what actually happened is any better than the above summary, the company should be desperate to create more transparency.

These processes miss the point.

All of the company's current big issues with the community boil down to one issue: The company lost a lot of goodwill and trust.

Without trust, review processes that work must rely on transparency and consistency. A written process theoretically creates some consistency, but unless it's accompanied by transparency or trust, in practice people won't know if the process is followed correctly, fairly, and impartially.

Keep in mind how all of this looks: The company fired a moderator, refused to let her know why, then the company posted some seemingly false and slanderous accusations against the moderator, missed 4 separate opportunities to apologize and own up to their mistakes, and now, weeks later, graciously allows the moderator to ask to be let back in, if she promises, so to speak, "to stop beating her wife".

This looks bad. If what actually happened is any better than the above summary, the company should be desperate to create more transparency.

These processes miss the point.

All of the company's current big issuees with the community boil down to one issue: The company lost a lot of goodwill and trust.

Without trust, review processes that work rely on transparency and consistency. A written process theoretically creates some consistency, but unless it's accompanied by transparency or trust, in practice people won't know if the process is followed correctly, fairly, and impartially.

Keep in mind how all of this looks: The company fired a moderator, refused to let them know why, then the company posted some seemingly false and slanderous accusations against the moderator, missed 4 seperate opportunities to apologize and own their mistakes, and now, weeks later, graciously allows the moderator to ask to be let in, if she promises to stop beating her wife.

This looks bad. If what actually happened is any better than the above summary, the company should be desperate to create more transparency.

These processes miss the point.

All of the company's current big issuees with the community boil down to one issue: The company lost a lot of goodwill and trust.

Without trust, review processes that work rely on transparency and consistency. A written process theoretically creates some consistency, but unless it's accompanied by transparency or trust, in practice people won't know if the process is followed correctly, fairly, and impartially.

Keep in mind how all of this looks: The company fired a moderator, refused to let her know why, then the company posted some seemingly false and slanderous accusations against the moderator, missed 4 seperate opportunities to apologize and own their mistakes, and now, weeks later, graciously allows the moderator to ask to be let in, if she promises, so to speak, "to stop beating her wife".

This looks bad. If what actually happened is any better than the above summary, the company should be desperate to create more transparency.

These processes miss the point.

All of the company's current big issuees with the community boil down to one issue: The company lost a lot of goodwill and trust.

Without trust, review processes that work rely on transparency and consistency. A written process theoretically creates some consistency, but unless it's accompanied by transparency or trust, in practice people won't know if the process is followed correctly, fairly, and impartially.

Keep in mind how all of this looks: The company fired a moderator, refused to let them know why, then the company posted some seemingly false and slanderous accusations against the moderator, missed 4 seperate opportunities to apologize and own their mistakes, and now, weeks later, graciously allows the moderator to ask to be let in, if they promise to, so to speak, "stop beating their wife".

This looks bad. If what actually happened is any better than the above summary, the company should be desperate to create more transparency.

These processes miss the point.

All of the company's current big issuees with the community boil down to one issue: The company lost a lot of goodwill and trust.

Without trust, review processes that work rely on transparency and consistency. A written process theoretically creates some consistency, but unless it's accompanied by transparency or trust, in practice people won't know if the process is followed correctly, fairly, and impartially.

Keep in mind how all of this looks: The company fired a moderator, refused to let them know why, then the company posted some seemingly false and slanderous accusations against the moderator, missed 4 seperate opportunities to apologize and own their mistakes, and now, weeks later, graciously allows the moderator to ask to be let in, if she promises to stop beating her wife.

This looks bad. If what actually happened is any better than the above summary, the company should be desperate to create more transparency.