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    Thanks for your encouragement. It has been a very difficult road to travel and we sorely miss all of our past CMs. This announcement is meant to reinvigorate the care and attention that we've always known to be important and necessary. Teresa gets it and I'm glad she's here to lead us into better situations as we continue to work side by side with you all. Commented Feb 19, 2020 at 16:44
  • 37
    I agree with the sentiment, but... trust is never built quickly. It will take time. Commented Feb 19, 2020 at 17:06
  • 55
    @JuanM "we sorely miss all of our past CMs" - even the two that were fired? And if you miss them, why fire them? Or is that meant as a personal statement expressing discontent with your upper management? Sorry, but a sentence like that at this point in time is just adding fuel to the fire... Commented Feb 20, 2020 at 9:15
  • 76
    @l4mpi It's clear now that the Community Management team have been as badly treated by senior management as the community itself. Jon Ericson and shog9 have posted on blogs, twitter etc that it's been like this and getting worse since 2015, when senior management took away their autonomy, started micro-managing them to do things they knew would end badly, and demanded the entire company treat users as nothing but sales leads for SO Jobs, Enterprise and (recently) Teams. The CMs have been doing good work under very difficult circumstances not of their making. Commented Feb 20, 2020 at 9:49
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    @user56reinstatemonica8 Thank you for that. Your comment was very meaningful to me. Commented Feb 20, 2020 at 21:06
  • 36
    @l4mpi I'd like to point out that Juan (and other employees like him) are not responsible for firing Shog and Robert, and for Jon's departure. Upper management is. While I share your frustration on the subject (don't we all?), we have to take into account that they most probably had nothing to say in these cases. We can't put every SE employee/manager in the same basket and treat them like they are a single unit. Commented Feb 20, 2020 at 23:29
  • 18
    @Laf I'd like to point out that if "upper management" disagrees with JuanM, then everything JuanM says is meaningless PR spin. Commented Feb 21, 2020 at 10:50
  • 16
    @Laf what user253751 said. The "we" in the quoted sentence implies that Juan speaks for a group of people, but it's entirely unclear to me who this group is. Is it "all CMs who have to deal with the fallout of the bad management decisions", or is it "the community team", or "all of SE", or some other group? It seems like he's at most speaking for the CMs only (because whoever fired Shog and Robert probably doesn't miss them). But in that case, this statement isn't worth much because as demonstrated CMs are powerless in the face of certain people with director roles... Commented Feb 21, 2020 at 13:01
  • 13
    @user253751 Maybe Juan speaks for himself and not for the company. Teresa did say she'd like the staff to come and interact with the community. I presume every staff's recent posts are in line with this "policy", which is a good thing for us. I get that he works for SE, but at some point we have to cut him (and other CM's) some slack. Teresa said she wanted to improve things, other staff'ers are posting more often than they did during the last 6 months/last year, this is an improvement, albeit a tiny one. [...] Commented Feb 21, 2020 at 14:19
  • 13
    [...] But if every time they post here we keep pounding on them, they will see this increase in interaction with the community as being worthless. If they don't live up to the expectations they are setting, we get to pound real hard on them, but if they show positive signs, we're slowly becoming the sour one that can't see any sort of progress at all. Commented Feb 21, 2020 at 14:19