Some thoughts on initiatives:
Initiatives Launched:
We have continued to publish “The Loop” monthly to share the UX
research and product exploration going on within the Product, Design,
Community and Engineering teams within the company. We will continue
to solicit feedback through The Loop as well.
The initial run wasn't exactly well received and generated lots of questions on it's purpose and intent
We have established what we believe are clear and open guidelines to
deal with situations where moderators may need to have their
privileges revoked or to be reinstated. We know the processes aren’t
perfect yet and you have shared how you would like us to improve them.
We’ll be reviewing your feedback and work to incrementally improve
these processes for transparency. Our goal is a set of procedures that
work to protect all users, the Community as a whole, and the company
while being respectful of our moderators.
Again, the "Here's our glorious Edict" left a sour taste: Review Feedback post
We have released an updated Privacy Policy that incorporated feedback
from Community Managers along with a meta post for questions and
discussion that accompanied the update.
This one feels more business and legalese. Ironically the post privacy-policy-updates-feb-2020 which has a couple of discussion points has only 1 form of communication which effectively kicks the can down the road to "the near future". If you're just going to tell us and ignore questions for clarification then post it as a blog.
Initiatives in Progress:
We have defined a standard process for new policy or process review
that includes Community Managers, employees who are long-time
community members, and Moderators before being shared and put into
place. Our plan is to provide new policies to the planned Moderator
Council for feedback periods before they are made official. We will
then share it with all Moderators through the Stack Moderators Team
for advance notification. We value the deep understanding that
moderators on the network have of their communities and users, and
welcome honest, respectful feedback from the greater Stack Exchange
Community.
I want to stress that before being shared and put into place feels like one of the problems we've been talking about. It's fine if moderators are involved in a sort of alpha stage approach, but not opening up to meta/community for additional feedback before you "share AND put into place" is one of those pain points, we can't feel heard if you just keep making announcements.
We are encouraging employees to be active within the community, both
officially on metas and for fun in their areas of expertise or
interest, and will be providing simple guidelines and a helpful FAQ
for employees in the next week.
Good
We are defining our commitment to responding to Meta posts &
Moderators questions through our new standard process and will be
sharing that with a group of Moderators for feedback.
We will share it with you all within the next two weeks.
I find it a bit off that "responding to the community and mods" requires a standards process
We have drafted our followup and clarification on the Content
Licensing issue and will be publishing that within the next two weeks.
Good, I know this is a sore spot
We will be creating a Moderator offboarding process, including a
survey and interviews with departing Moderators. Our goal is to take
the time to listen to and understand why a Moderator has chosen to
resign and how we can improve the site, processes and policies. We
will send this survey to the recently-resigned moderators so that
their suggestions can be considered.
I'm not sure why you need to send them a survey, almost all of them left feedback in a "why i'm resigning" post. Further more listening in the first place would have prevented the need for all that offboarding in the first place.