- The staff announces some controversial changes out of nowhere. The announcement is usually made on Meta.SE and it is carefully crafted to be as invisible as it can imaginably be to the rest of the network. Optionally, the post is made because some meddling user caught the company red-handed. If an official post is made, it will be written in the most confusing way possible so that users won't even be able to agree on what was said ("did they want to prohibit moderation of AI generated content" VS "did they suggest to stop using detector tool until we can work out a better policy" is just a recent case).
- Corollary: whenever possible, the user base is expected to get only an incomplete picture of the issue. If applicable, mods will get some full guidance that contains the more controversial parts that they will be required not to share.
- The announcement is met with a huge backlash as multiple users start posting related questions on Meta. The company enters the "silence" phase -— no answer is given, no comment posted, no "we heard you, please give us time to write back" is said. This phase usually lasts a few days as the company "sits-out" on the issue while letting the bigger fires die down.
- (Optional: while ignoring its own community, the company still finds time to talk with some external media news site and publish a misrepresentation of the reality that constitutes actual slander against a single or a whole category of users. Most of the time this seems to be done as a PR move to show that the company is doing their best on social issues.)
- After some time the company comes out with a "We are aware of the issue" post that on surface looks not completely unlike an apology. Under more careful scrutiny it is more often than not a non-apology in the form of "I am sorry if you were offended" or an indirect attempt to share the blame like "It is sad that we escalated so far". The post also carefully avoids giving out any info about what is planned to do to actually resolve the problem.
- At the same time the users start to plan their action: sometimesometimes this can involve an actual moderation strike or users using their profile to spread the word.
- In a desperate attempt to reduce the visibility of the protest, SE revokes the right that was given to mods to advertise posts that they deemed important for the community to see. Removing links for a solidarity fundraising campaign from users' profiles, unfeaturing posts, anything goes in this step.
- The fire continues until the company concedes on some (minor) details. More often than not this is not a real win for the community, just an "it is better than nothing" scenario with most users preferring to accept whatever little Scoobie Snack the company dispensed instead of going on ininto an endless fight. Sometime it may even go as far as look like a fake concession that was already planned to make the userbase more yielding in whatever negotiation is going on at the time.
- The company then starts a final memory-clearing campaign. The community will be rendered unable to fully know what actually happened, sometimes even going as far as to use law to be sure that no one can disclose the full picture by force-handing the actual victims into silence.
Assumption #1: the attempt to make problematic posts less visible is deliberate.
Assumption 3##3: the company already knows in advance how the users will react and then try to act surprised when it goes that way
I can not reasonably avoid to seeseeing some form of actual malice at work here: it is my blunt conclusion that none of these changes iswere actually made in the interest of improving the site content or the user experience.
Sadly, I don't think that I am just hallucinating things as the feeling that these actions are part of a hidden agenda that not only is willing to go against the userusers for the sake of profit but is also quite open to publicly shame and even sacrifice them, seems to be quite a shared sentiment nowadays based on the comments I read on the site. Promises are usually made to stop the fighting but personally I find it raterrather unclear whether those are actual concession the company had to mademake, or just planned eye-candy, smoke and mirrormirrors, used to make the userbase yield and accept the "better than nothing" resolution.
Also it is not unusual for the company to hide themselves behind grammatical technicalities worth of the "Evil Overlord" manual: after all, after the Monica scandal they just promised to never again slander an individual on the Internet, so slandering all the moderators is fine, right?
Yet, in the current scenario I can't see them as anything elseother than empty actions that didn't actually come from the heart but just from a need to "show off", to get media to talk about how Stack is doing the right thing, to win more users -> more ads views -> more money.
At the same time the user baseuserbase is portrayed as the enemy, whose toxicity causes nightmares at night, and who makemakes newcomers feel unwanted and leave.
Once again, I ask you to stop and reconsider. You can work with the users and you can choose to make actual improvements together. The media awareness that you are "good" needs to be an effect of your good actions, not the target that you have to reach by any means by faking things. And — then happy users will suggest your site to their friends. Currently, the only thing I can suggest is to never get involved with an actual account here.
