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50"Do you remember that moment when you want to ask tech support why your Internet isn't working and you got pleasantly surprised that you get to talk to a chat bot instead of a human? No? Me neither." WELL SAID!AJM– AJM2025-02-05 11:11:29 +00:00Commented Feb 5, 2025 at 11:11
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11@AJM I had to recover an account recently. I went to the forgot password page, filled in anything and it gave me some error code with a recommendation to reach out to support. I went to the support chat which had the site's chatbot waiting to pounce. I had to do a whole song and dance with explaining that I tried the forgot login but got an error. Cheerfully, the chatbot advised me to try the forgot login. Which I had to explain a few times didn't work. It the end it finally transferred me to a human. I must say, the chatbot experience was far from pleasant.VLAZ– VLAZ2025-02-05 15:05:25 +00:00Commented Feb 5, 2025 at 15:05
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8@VLAZ As was always the case with every single use of such chat bots. The only ones who believe in them are the AI hype cult who sell these to very incompetent managers, with promises of less staff and quick support handling. Not to mention the best argument: it is AI! Now how these work in practice is that customers get pissed and don't get in touch with support at all - so you can verify that there are less support errands handled quicker. With the slight little side effect that you are rapidly losing customers because they no longer get support.Lundin– Lundin2025-02-05 15:27:21 +00:00Commented Feb 5, 2025 at 15:27
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6Which is exactly the same thing as selling GenAI to SE. Nobody wants it and it fills no purpose save for scaring customers away. It's even more ridiculous here since those who ask and answers questions aren't paid staff but unpaid volunteers. Yet we must have it and the main reason why is: because AI.Lundin– Lundin2025-02-05 15:27:34 +00:00Commented Feb 5, 2025 at 15:27
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You can't be more correct.Vincent Thacker– Vincent Thacker2025-02-07 16:35:09 +00:00Commented Feb 7, 2025 at 16:35
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AI — artificial ignorance.gerrit– gerrit2025-02-11 08:42:57 +00:00Commented Feb 11, 2025 at 8:42
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