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Feb 11, 2025 at 8:42 comment added gerrit AI — artificial ignorance.
Feb 7, 2025 at 16:35 comment added Vincent Thacker You can't be more correct.
Feb 5, 2025 at 15:27 comment added Lundin Which is exactly the same thing as selling GenAI to SE. Nobody wants it and it fills no purpose save for scaring customers away. It's even more ridiculous here since those who ask and answers questions aren't paid staff but unpaid volunteers. Yet we must have it and the main reason why is: because AI.
Feb 5, 2025 at 15:27 comment added Lundin @VLAZ As was always the case with every single use of such chat bots. The only ones who believe in them are the AI hype cult who sell these to very incompetent managers, with promises of less staff and quick support handling. Not to mention the best argument: it is AI! Now how these work in practice is that customers get pissed and don't get in touch with support at all - so you can verify that there are less support errands handled quicker. With the slight little side effect that you are rapidly losing customers because they no longer get support.
Feb 5, 2025 at 15:05 comment added VLAZ @AJM I had to recover an account recently. I went to the forgot password page, filled in anything and it gave me some error code with a recommendation to reach out to support. I went to the support chat which had the site's chatbot waiting to pounce. I had to do a whole song and dance with explaining that I tried the forgot login but got an error. Cheerfully, the chatbot advised me to try the forgot login. Which I had to explain a few times didn't work. It the end it finally transferred me to a human. I must say, the chatbot experience was far from pleasant.
Feb 5, 2025 at 14:24 history edited Lundin CC BY-SA 4.0
deleted 2 characters in body
Feb 5, 2025 at 11:11 comment added AJM "Do you remember that moment when you want to ask tech support why your Internet isn't working and you got pleasantly surprised that you get to talk to a chat bot instead of a human? No? Me neither." WELL SAID!
Feb 5, 2025 at 11:02 history answered Lundin CC BY-SA 4.0