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18 hours ago comment added Journeyman Geek Our goal should be always matching people with the answers they need - and if it doesn't exist, match them with the expertise they need. The latter's likely to be more experienced users.
18 hours ago comment added Journeyman Geek @anildash so - one of the things that I consider blinkers for most users is we keep getting promoted as a place to ask questions, rather than find answers. I'm a very experienced user - so searching for existing questions with my problem and existing literature comes first. If the question doesn't exist, I create one - not just so I can find an answer, but others can - we build a resource for the commons to tap on, primarily, and acting as a help desk is secondary. If someone has a question which I know an answer for and its novel I am helping the next person with the issue too.
yesterday history edited Laf CC BY-SA 4.0
It's "breeds", not "races".
yesterday comment added MisterMiyagi @anildash It's called duplicate closure. People have asked for ages to have a mechanism to properly give details on how a duplicate applies to a new, specific question.
yesterday comment added Laf @anildash I did not account for the fact that clerks are paid and will indeed do fetch books and answer your questions. I have adjusted my story a bit.
yesterday history edited Laf CC BY-SA 4.0
Adjusted story to account for the fact that clerks are usually paid, and nice people, at least in the NY Public Library.
yesterday comment added khelwood @anildash Is the person on the end of that line paid by someone for their work?
yesterday history edited khelwood CC BY-SA 4.0
typos
yesterday comment added anildash This is a thoughtful articulation of the two primary perspectives, but it raises the question: why do people want to create a library? To admire it from afar? Or to help people learn new information? What if you want information about the Pony Express and you ask a librarian for help on finding books that might have information about the Pony Express — the thing that librarians love to do! Here in New York City, the New York Public Library has a number you can call where you can ask them factual questions, and they'll do research and call you back with an answer. How do we get to that?
yesterday history answered Laf CC BY-SA 4.0