Refunds, cancellation & how to reach us
Plain language, no fine-print games. That's the whole policy philosophy.
💛 Our 30-day guarantee
Every annual membership — including Founding Member — comes with a 30-day money-back guarantee. If SparkPeople isn't right for you, email us within 30 days of your first annual payment and we'll refund it in full. No questions, no hoops, no hard feelings.
Canceling your membership
You can cancel any time, yourself, in about three taps: go to Settings → Membership → Manage billing. No phone call required, no retention specialist, no guilt trip.
- Monthly memberships:cancel any time and you keep full Premium access through the end of the month you've paid for. We don't refund partial months.
- Annual memberships: within your first 30 days, the guarantee above applies — full refund. After 30 days, cancellation stops future renewals and you keep Premium access through the end of your paid year. Renewals are never a surprise: we email you 30 days and again 7 days before any renewal charge.
- Founding Members: same rules — and your founding rate is a status, not a leash. If you cancel and come back later, your $79/year rate will be honored when you return.
Billing questions & disputes
See a charge you don't recognize, got double-billed, or think something's wrong? Email us first — a real person (usually Chris, the founder) reads every message, and honest billing mistakes get fixed fast, in your favor. You'll always get a response within 2 business days.
How to reach us
Email: support@sparkpeople.com
Members can also use the feedback button inside the app — it goes straight to the team, and it's how most improvements you see got started.
SparkPeople, Inc. · United States