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  • 28
    +1 for recognizing that technical solutions solve technical problems, not people ones. Commented Jan 17, 2014 at 0:35
  • 20
    A wiki page with troubleshooting steps? Isn't that where they store the Coca Cola recipe to be sure no one will ever find it? Commented Jan 17, 2014 at 15:17
  • 2
    +1 My experience supporting quirky software is that one-the-spot-here's-how-to-get-yourself-out-of-this-jam training really helps them and you. Commented Jan 17, 2014 at 18:15
  • 7
    Every time the IT staff reboot a computer, they teach the users “your computer was broken, a restart was necessary, there was no other option”. Commented Jan 18, 2014 at 14:03
  • 2
    While the rebooting part is a people problem, I would definitely call it a technical problem that a modal dialog end up under the main window. This is a bug that should be reported to the vendor of the PDF printing software. I for one would be very annoyed with such a bug. Commented Jan 18, 2014 at 16:50