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  • Only Bluehost can resolve this for your (unless you have your own email backups). Commented Sep 14, 2015 at 12:06
  • Thanks DavidPostill - I spoke with the Tech Supervisor at Bluehost today who reviewed the oldest backup made before the migration. He said the two folders where there, but empty (all subfolders gone). He thinks that these custom folders were set up to store the messages on the devices, not back to the server, so when the migration was completed the email directory structure was updated without them. So basically they are still in Outlook just not visible and should be recoverable. This actually makes sense to me, but have no idea how to go about restoring them. Any help you might offer? Commented Sep 14, 2015 at 16:00
  • Like I said above, do you have your own email backups? Commented Sep 14, 2015 at 17:10
  • Probably not, but I will check. I thought that they might be in a data file within the Outlook application. Thanks again! Commented Sep 14, 2015 at 17:34
  • Understanding nuances of Outlook 2010 with IMAP email might be worth a read. Commented Sep 14, 2015 at 17:37