Timeline for IMAP folders and emails missing in Outlook and iPhone after upgrading hosting
Current License: CC BY-SA 3.0
Post Revisions
9 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Sep 15, 2015 at 22:23 | comment | added | keenan | Thanks again, there is no backup. The client stated that one day the hosting service said there were able to locate the subfolders on a backup, the next day they said they could not. Still don't understand how that could have happened. Looking into recovery options. | |
| Sep 14, 2015 at 17:41 | comment | added | DavidPostill♦ |
If you did backup you will probably have a .pst file around somewhere. You can read mail back in from this file. See iris.eecs.berkeley.edu/15-faq/15-software/…
|
|
| Sep 14, 2015 at 17:37 | comment | added | DavidPostill♦ | Understanding nuances of Outlook 2010 with IMAP email might be worth a read. | |
| Sep 14, 2015 at 17:34 | comment | added | keenan | Probably not, but I will check. I thought that they might be in a data file within the Outlook application. Thanks again! | |
| Sep 14, 2015 at 17:10 | comment | added | DavidPostill♦ | Like I said above, do you have your own email backups? | |
| Sep 14, 2015 at 16:00 | comment | added | keenan | Thanks DavidPostill - I spoke with the Tech Supervisor at Bluehost today who reviewed the oldest backup made before the migration. He said the two folders where there, but empty (all subfolders gone). He thinks that these custom folders were set up to store the messages on the devices, not back to the server, so when the migration was completed the email directory structure was updated without them. So basically they are still in Outlook just not visible and should be recoverable. This actually makes sense to me, but have no idea how to go about restoring them. Any help you might offer? | |
| Sep 14, 2015 at 12:06 | comment | added | DavidPostill♦ | Only Bluehost can resolve this for your (unless you have your own email backups). | |
| Sep 14, 2015 at 0:07 | review | First posts | |||
| Sep 14, 2015 at 8:01 | |||||
| Sep 14, 2015 at 0:05 | history | asked | keenan | CC BY-SA 3.0 |