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    Did you pay for the tickets using a credit card? If so, then contact your credit card issuer. Commented May 26, 2020 at 2:15
  • When did you buy the tickets and using what payment mode? How did they say they would refund you? Back to the original card, if you used one? Or did they ask for bank account details for a bank transfer? Commented May 26, 2020 at 7:54
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    As a note, they are probably not only delaying in hopes that you give up - they likely have to delay because they simply don't have the cash to refund everybody impacted by COVID, at least not immediately. We have seen the same pattern with European airlines. It's not so dissimilar to asking a friend for 5000$ back - if they make excuses it may be because they are trying to sit it out, but it may also be that they simply don't have 5000$ they could give you. Commented May 26, 2020 at 10:31
  • I paid online using a debit card. Commented May 26, 2020 at 10:50
  • And they said they would give it back to me through that card. Commented May 26, 2020 at 10:58