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    This unanswered Travel.SE question from five years ago suggests in comments that prior-date Timatic content is not available to users. Commented Oct 15 at 17:00
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    Were these British citizens travelling direct to Vietnam? With passports valid for at least 6 months upon arrival? Commented Oct 15 at 18:24
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    This website mentions that the 45 day visa-free entry policy came into force in Aug 2023, if correct it seems unlikely that Timatic would get it wrong so long afterwards. Commented Oct 15 at 19:38
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    Were the passengers "regular" British citizens (and not BNO for instance)? Did they have return or onward tickets? Commented Oct 15 at 22:56
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    @Gabi 10 Days? Sounds like this was for China and not Vietnam Commented Oct 22 at 6:01