We got the old firm back together in Glasgow this week. Fewer Tornados, considerably better catering and just as many flying stories.
My friend and former Tornado GR-4 colleague David T. invited me to JP Morgan Chase & Co for Employee Appreciation Week (traditionally a rather more understated fixture in the RAF calendar).
We packed three sessions into the day, including a keynote with hundreds of colleagues in the room and more than 1,000 joining live around the world, from the US and Brazil to India, Singapore and the Philippines.
A slightly bigger formation than we used to fly in.
We spent much of the day exploring a challenge that sounds simple, but gets harder as organisations grow:
How do we get information flowing effectively between people and teams?
Better communication probably isn’t the first place we look for a serious performance gain.
But we explored how it has delivered competitive advantage in fast jets, Formula 1 and football. I suspect there’s room for finance on that list too.
One of the biggest lessons I’ve learned across all three is that
our responsibility for communication doesn’t end when we’ve passed the information.
We need to do everything reasonably possible to make sure the person at the other end has understood it.
That matters even more in an organisation like JPMC, where teams are spread across countries, cultures and time zones, and face-to-face alignment simply isn’t always practical.
Somewhere along the way, we also travelled back in time to rescue a (non papaya coloured) Formula 1 team, narrowly avoided some rather unpleasant g-induced loss of consciousness, ate approximately 17 meals through the day, and repeatedly failed to spot one particularly elusive Manchester United player wandering out of position.
I, for one, am exhausted.
But I’d happily sprint back up to Glasgow (on my one good foot) in a heart beat - because this was simply brilliant!!!!
Thank you all.
And a big thank you also to Kenneth Sutherland for the wonderful photos, and Nicola Bailey-James for turning the idea into reality.