About
Experience & Education
Licenses & Certifications
Publications
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Auditing ML & AI Applications
Digital QA Day
Invited speaker (remote conference)
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'Using Artificial Intelligence in Marketing' by Katie King
Kogan Page
See publicationFeatured contributor (pg 57-60)
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Digitising the Supply Chain
UK Department for International Trade (Hong Kong)
See publicationInvited guest speaker
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Preparing for a Career in Data Science & AI
Young Engineer Programme
Invited keynote speaker
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AI Project Management: Why AI Initiatives Fail
AI Society of Hong Kong
See publicationInvited keynote speaker
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Deep Reinforcement Learning For Strategic Customer Engagement
Machine Intelligence Summit 2018
Invited workshop speaker
Chatbots are great for handing simple client inquiries and routine interactions, but more sophisticated customer engagement requires complex strategic decisions - how does a company convert a lead to a sale, reactivate a lapsing customer, or manage their brand in a PR crisis? This workshop will explore using Natural Language Processing on a real-world dataset of millions of customer interactions from companies such as Apply, Amazon, and Uber to assess the…Invited workshop speaker
Chatbots are great for handing simple client inquiries and routine interactions, but more sophisticated customer engagement requires complex strategic decisions - how does a company convert a lead to a sale, reactivate a lapsing customer, or manage their brand in a PR crisis? This workshop will explore using Natural Language Processing on a real-world dataset of millions of customer interactions from companies such as Apply, Amazon, and Uber to assess the situation and understand the potential range of actions and responses, then use Deep Reinforcement Learning to automate a strategic focus at every step of customer engagement.Other authorsSee publication -
Recurrent Neural Networks in Python: Keras and TensorFlow for Time Series Analysis
PyCon (Python Developers Conference)
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AI Applications in Institutional Trading
AI Society of Hong Kong
See publicationInvited speaker and panelist
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Hong Kong and AI Can be a Winning Combination
South China Morning Post
See publicationOp-ed published in SCMP
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