CUSTOMER SERVICE TELEPHONE NUMBERS
Voice: +1 (203) 797-3530
Fax: +1 (203) 797-3130

Please go to our Customer Service Form to expedite a response to your questions.
If your browser does not have the capability to view forms, please send e-mail to custserv@grolier.com
Mailing Address:
Grolier Interactive
Customer Service
90 Sherman Turnpike
Danbury, CT 06816

CHECKING ORDER STATUS
If your product does not arrive within 14 days of order placement, please call +1 (203) 797-3530.

CAN I USE MY CREDIT CARD?
YES. We accept Mastercard and Visa as well as personal checks and school purchase orders. Our Customer Service Representatives are available Monday thru Friday from 8:30 a.m. to 4:30 p.m. ET at +1 (203) 797-3530.

CAN I ORDER BY MAIL?
If you have received an offer directly from Grolier, use the Business Reply envelope provided in the package. If you did not receive an offer through the mail but want to order a Grolier Interactive product, please address the envelope to:

Grolier Interactive Inc.
Order Department
90 Sherman Turnpike
Danbury, CT 06816

CAN I CALL TO REGISTER A PRODUCT?
Please call our automated telephone system at 1-800-285-4534 or +1 (203) 797-3530 for 24 hour product registration. You may also register your product by faxing the information to (fax +1 (203) 797-3130) or by mailing the registration card to the address on the card.

WHAT IF I HAVE PRODUCT REQUIREMENT CONCERNS?
If you are uncertain whether your computer is compatible with a Grolier Interactive product, you may visit our Products Section on our World Wide Web site and select the product that interests you. Each product has a page that details what is needed to operate it. Simply go to the Product Information item on the menu of each product page and click on it.

WHAT IF TECHNICAL SUPPORT IS NEEDED?
We offer four gateways to our Technical Support Group. Consult your User's Guide for the appropriate Technical Support number to contact. We offer an electronic Bulletin Board Service, which can be reached at any time by dialing +1 (203) 797-6872. You can also send e-mail to Technical Support. Finally, you may visit the Technical Support area on our Web Site.

WHERE CAN PRODUCTS BE PURCHASED LOCALLY?
Our products are available in many local computer stores around the world. If you cannot find our products at a local computer store, please call us at +1 (203) 797-3530.

WHAT IS THE RETURN/REPLACEMENT POLICY?
Grolier is committed to your satisfaction. We offer a 30-day return policy on Direct Mail Sales less Shipping & Handling. LOST or STOLEN discs can be replaced by sending proof of purchase to Grolier Interactive Inc with a credit card or check payment for the prevailing update price. For items purchased directly from Grolier Interactive, the original sale is noted in our system, so no receipt is necessary as proof of purchase. Please contact our Customer Service Department for more information at 203-797-3530.

WHAT IS THE DAMAGE/DEFECTIVE PRODUCT POLICY?
If a Grolier Interactive product is damaged during use, customers may replace it at the upgrade price if they are registered. If our Technical Support staff determines that a product is defective, a replacement will be mailed free of charge. Technical Support requires that the defective disc be shipped to them at:

Grolier Interactive Inc.
Technical Support
90 Sherman Turnpike
Danbury, CT 06816

HOW ARE PRODUCTS RETURNED?
If you decide to return a product within the 30-day time frame, please wrap the product securely and prepay the postage. Grolier will promptly make an exchange or refund the original purchase price less shipping and handling per your instructions. Grolier Interactive will not be responsible for postage fees incurred by the user to return or exchange merchandise. All returns should be sent to:

Grolier Interactive Inc.
90 Sherman Turnpike
Danbury, CT 06816

HOW DO I MAKE EDITORIAL COMMENTS, QUESTIONS AND SUGGESTIONS?
Remarks concerning the content of Grolier Interactive Inc products should be sent to:

Grolier Interactive Inc.
Editorial Department
90 Sherman Turnpike
Danbury, CT 06816

HOW DO I CITE GROLIER PRODUCTS IN ACADEMIC WORKS?
Any direct quotations from The 1998 Grolier Multimedia Encyclopedia should be accompanied by a footnote containing the following information:

The name of the author of the article, if noted in the article.
The title of the article.

The Grolier Multimedia Encyclopedia should be cited as follows:

The Academic American Encyclopedia (Electronic Version), Copyright 1998 Grolier, Inc., Danbury, CT.

We will also accept comments, questions and suggestions via e-mail our Customer Service Form

If you cannot find the answer to your question here, please call us a +1 (203) 797-3530. To register one of our products, please call 1-800-285-4534, 24 hours a day.