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 Straight from the Top
By Ken Turbitt -
Published October 4, 2007
Chief ITIL architect Sharon Taylor and Ken Turbitt of BMC Software team up to give you the skinny on ITIL v3. [more ITIL]
A CMDB Can Be Done But Why Would You Want To
By Rob England -
Published September 27, 2007
ITIL’s configuration management database should never be fully realized because it’s just not worth it, writes ITSM Watch columnist Rob England. [more ITIL]
ITIL Gains, But Not Without Pains
By Jennifer Zaino -
Published September 21, 2007
Surveys show continuing adoption as well as persistent challenges. [more ITIL]
Should Anyone Care About ITIL?
By Patrick Gray -
Published September 18, 2007
ITIL, even v3, is no panacea if your company isn’t run well to begin with, writes ITSM Watch guest columnist Patrick Gray of the Prevoyance Group. [more ITIL]
ITIL v3: What’s the Rush?
By The IT Skeptic -
Published September 13, 2007
v3 is a high wall to climb. For beginners, best to stay with ITIL v2 for now, writes ITSM Watch columnist Rob England, a.k.a., The IT Skeptic. [more ITIL]
The BPM “Fantastic Four”
By Stephen Coco -
Published September 7, 2007
Archaic business processes call for effective business process management (BPM), writes ITSM Watch guest columnist Stephen Coco of Intellilink. [more ITIL]
Gateway Book to ITIL Version 3 Has Arrived
By ITSM Watch Staff -
Published August 31, 2007
The official introduction to the ITIL Service Lifecycle - hard copy version – is now available from itSMF UK. [more ITIL]
APMG ITIL Exams Getting Dumbed-Down
By Rob England -
Published August 24, 2007
What it really means now that ITIL v3 certification uses Bloom’s Taxonomy, writes ITSM Watch columnist Rob England, formerly known as The IT Skeptic. [more ITIL]
The IT Skeptic Comes Clean
By The IT Skeptic -
Published August 16, 2007
Tired of commenting from the shadows, the IT Skeptic reveals his identity. [more ITIL]
71% of SAP Users Using ITIL
By ITSM Watch Staff -
Published August 14, 2007
Efficiency is the quick win but cultural issues are still an ongoing challenge. [more ITIL]
The First Step in Creating Your Service Catalog
By Jay Long -
Published August 13, 2007
Rule No.1: Remember who you are writing the catalog for, writes ITSM Watch columnists Mike Tainter and Jay Long of Forsythe [more ITIL]
ITIL v2-v3 Bridge Course
By ITSM Watch Staff -
Published August 9, 2007
APMG has published the specification of the one-day bridge course, for certified ITIL v2 experts that are interested in being certified under v3. [more IT Service Management News]
Positioning ITIL for Success
By Glen Willis -
Published August 6, 2007
These are the 10 most important steps to getting your ITIL initiative to succeed, writes ITSM Watch columnist Glen Willis of the PA Consulting Group. [more ITIL]
The Eight Essential Elements of an IT Service Lifecycle
By Eric Feldman -
Published July 30, 2007
You have to define services if you want to run IT as a business for the business, writes ITSM Watch guest columnist Eric Feldman of CA. [more ITIL]
Incident Decision Making and Cognitive Bias
By George Spafford -
Published July 23, 2007
Cognitive bias can and does get in the way of effective incident management, writes ITSM Watch columnist George Spafford of Pepperweed Consulting. [more ITIL]
itSMF Conference Update
By ITSM Watch Staff -
Published July 12, 2007
itSMF USA Fusion '07 conference spotlights
advancement of ITSM best-practices with focus on ITIL v3.
[more IT Service Management News]
From Software to System to Service
By George Spafford -
Published July 11, 2007
Application development cannot take place in a vacuum of software and hardware, writes ITSM Watch columnist George Spafford of Pepperweed Consulting. [more ITIL]
ITIL v3: Passing the Skeptic's Test
By The IT Skeptic -
Published July 2, 2007
The notoriously tough IT Skeptic takes a hard look at v3 -- and likes it! (Well, mostly.) [more ITIL]
Building an IT Service Catalog
By Mike Drapeau -
Published June 27, 2007
Implementing a service catalog saves time, garners users' trust and bolsters your internal SLAs, writes ITSM Watch guest columnist Mike Drapeau of the Drapeau Group. [more ITIL]
Play It Again, Sim
By Jennifer Zaino -
Published June 19, 2007
One company that specializes in training simulations says the approach brings ITSM concepts to life for a larger number of individuals in the IT organization. [more ITIL]
ITIL Version 3 Service Strategy: An Early Review
By The IT Skeptic -
Published June 18, 2007
If V2 taught us how to walk, V3 teaches us to run. Trouble is, says The IT Skeptic, many organizations are still sitting down.
[more ITIL]
ITIL v3: The Evolution Of Service Management Philosophy
By Troy DuMoulin -
Published June 15, 2007
ITIL is growing up and v3 reflects that real-life experience, writes ITSM Watch guest columnist Troy DuMoulin of Pink Elephant.
[more ITIL]
Get the CMDB Right
By Jennifer Zaino -
Published June 14, 2007
Advice for building a configuration management database system that works for your company. [more ITIL]
New Exams Announced
By ITSM Watch Staff -
Published June 14, 2007
EXIN offering new Service Management Foundation exams for v2 and v3. [more IT Service Management News]
ITIL Drives Service Management at Toyota Financial
By Jennifer Zaino -
Published June 7, 2007
But the long journey has required negotiating roadblocks and building bridges to the business. [more ITIL]
CMDB Adoption Continues to Grow
By ITSM Watch Staff -
Published June 7, 2007
Despite complexities and confusion, CMDB adopters recognize need for single source trusted data to support variety of IT disciplines, but struggle with what a CMDB system should be. [more ITIL]
Release Management: Where to Start?
By Mike Drapeau -
Published May 31, 2007
ITSM Watch guest columnist Mike Drapeau explains the basics of Release Management and how to make it function properly. [more ITIL]
The Buzz About ITIL V3, Part 2
By Jennifer Zaino -
Published May 30, 2007
In the second part of this series, industry experts offer addition insights into the best practices refresh. [more ITIL]
The Buzz About ITIL V3, Part 1
By Jennifer Zaino -
Published May 29, 2007
This week the IT Infrastructure Library Version 3 refresh publications debut. We asked several ITIL experts what changes to expect in the best practice framework.
[more ITIL]
Getting Started with ITIL
By Mike Tainter -
Published May 24, 2007
Getting started with ITIL may seem daunting but you may be farther along than you think, writes ITSM Watch columnist Michael Tainter of Forsythe. [more ITIL]
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In Part Two of our Webcast series on ITIL v3 you'll learn how service operations management can leverage efficiencies though task and process automation, and how to understand closed-loop requests, change and configuration management.
