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 ITIL is Continual Service Improvement
By George Spalding -
Published January 5, 2010
Continuous improvement is an oxymoron, writes George Spalding of Pink Elephant. [more ITIL]
How to Mitigate the Risk of Failed Changes, Part II
By George Spafford -
Published January 4, 2010
Success is based on stated change objectives, writes ITSMWatch columnist George Spafford. [more ITIL]
Using Balanced Metrics as Service Support Indicators
By Rob England -
Published December 28, 2009
Deciding what to measure will cause real-world changes in behavior, writes ITSMWatch columnist Rob England. [more ITIL]
How to Mitigate the Risk of Failed Changes, Part I
By George Spafford -
Published December 11, 2009
So long as change processes are ignored risk will be ignored, too, writes ITSMWatch columnist George Spafford. [more ITIL]
The Cloud is Raining on ITIL
By Pam Baker -
Published December 4, 2009
Cloud computing will be a challenge for ITIL practitioners. [more ITIL]
itSMFI Chair Sharon Taylor Steps Down
By ITSM Watch Staff -
Published December 3, 2009
Alex Kist from Holland will take over duties for now. [more IT Service Management News]
ITIL v3: Service Catalog Should be Front and Center
By Rob England -
Published November 24, 2009
Two years on and we're still not there, writes ITSMWatch columnist Rob England. [more ITIL]
ITIL v3 Update: Call for Participants
By ITSM Watch Staff -
Published November 17, 2009
The OGC wants You! [more IT Service Management News]
New Directors Appointed
By ITSM Watch Staff -
Published November 17, 2009
itSMF International appoints three new directors to its executive board. [more IT Service Management News]
Stop Implementing ITIL!
By Jason Druebert -
Published November 16, 2009
You can't implement something that isn't designed to be implemented, writes ITSMWatch columnist Jason Druebert of BT Professional Services. [more ITIL]
Which ITIL Software Features Work Best?
By Pam Baker -
Published November 6, 2009
The answer depends on where you are at in your service management efforts. [more ITIL]
New Change Management Qualification from APM Group
By ITSM Watch Staff -
Published November 6, 2009
The Change Management Practitioner qualification is intended to help people become better at managing change. [more IT Service Management News]
OGC to Withdraw ITIL v2 Support
By ITSM Watch Staff -
Published October 29, 2009
OGC to eliminate v2 exams beginning in June 2010. [more IT Service Management News]
Beyond Service Management: ESM and ITIL v3
By John Ryan -
Published October 26, 2009
Enterprise service management (ESM) is the set of ITIL-aligned tools, processes, and people that ensure IT services are directly linked to the needs and objectives of the business, writes ITSMWatch guest columnists John Ryan and Mark Lees of CSC. [more ITIL]
ITIL: Open Source vs. Commercial
By Pam Baker -
Published October 14, 2009
As ITIL continues to gain converts, more and more support software is becoming available. Which is better open source or commercial? The debate continues. [more ITIL]
Social Media for ITSM: Adapt or Perish
By Hank Marquis -
Published October 9, 2009
The implications of social media to IT service management are nothing short of profound, writes ITSMWatch columnist Hank Marquis of Global Knowledge. [more ITIL]
ITIL Still Needs to Embrace the Collective
By Rob England -
Published October 2, 2009
In in the wide open world of Web 2.0 OGC still keeps ITIL cloistered, writes ITSMWatch columnist Rob England. [more ITIL]
New Certification Program Launched
By ITSM Watch Staff -
Published September 21, 2009
itSMF USA announces Professional Recognition for ITSM (priSM) program at the itSMF Fusion Convention in Dallas, TX. [more IT Service Management News]
Moving Beyond RACI in ITIL v3, Part II
By D'Arcy McCallum -
Published September 18, 2009
While effective, ITIL v3 doesn't explain how to use RACI very well. ITSMWatch guest columnist D'Arcy McCallum of Consulting-Portal strives to clarify in part two of this two-part series. [more ITIL]
ITIL Software Scheme Goes into Pilot Stage
By ITSM Watch Staff -
Published September 18, 2009
Applications to become a license software assessor for the scheme are being sought. [more IT Service Management News]
Moving Beyond RACI in ITIL v3
By D'Arcy McCallum -
Published September 11, 2009
While effective, ITIL v3 doesn't explain how to use RACI very well. ITSMWatch columnist David Mainville of Consulting-Portal strives to clarify in part one of this two-part series. [more ITIL]
Why Event Management Matters
By George Spafford -
Published September 3, 2009
Getting a handle on Event Management has a lot of benefits, writes ITSMWatch columnist George Spafford of Pepperweed Consulting. [more ITIL]
ITIL v3: Still No Rush
By Rob England -
Published August 28, 2009
Three years on and there's still no compelling reason to switch to ITIL v3, writes ITSMWatch columnist Rob England, a.k.a. The IT Skeptic. [more ITIL]
CA Certified on all 14 ITIL v3 Processes
By ITSM Watch Staff -
Published August 20, 2009
CA beats out the competition to achieve this milestone. [more IT Service Management News]
How to Fix the ITIL v3 foundation Exams
By Rob England -
Published August 14, 2009
The foundation exams need outside help, writes ITSMWatch columnist Rob England, a.k.a., The IT Skeptic. [more ITIL]
ITIL Foundation Exams Don't Test Understanding
By Rob England -
Published August 7, 2009
The way they are written now, multiple choice Foundation exams are basically a waste of time and damage ITIL's credibility, writes ITSMWatch columnist Rob England, a.ka., The IT Skeptic. [more ITIL]
The Importance of Policy Management
By Phara McLachlan -
Published July 30, 2009
Policies can only keep you out of trouble if you enforce and communicate them, writes ITSMWatch guest columnist Phara McLachlan of Animus Solutions. [more ITIL]
ICTIM Credits Granted
By ITSM Watch Staff -
Published July 27, 2009
ICT infrastructure management qualification awarded "Complementary Status" in the ITIL v3 qualification scheme. [more IT Service Management News]
Using SLM to Improve Your Company's Bottom Line
By Ami Nahari -
Published July 24, 2009
You can use Service Level Management to improve the perception of IT and save the company money, writes ITSMWatch columnist Ami Nahari of BT. [more ITIL]
Killing the Goose: The Commercialization of ITIL
By David Mainville -
Published July 16, 2009
The commercialization of ITIL is making it overly complex, bureaucratic and less effective, writes ITSMWatch columnist David Mainville of Consulting-Portal. [more ITIL]
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