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| eCRM Product Spotlight |
CLS 3.0
- December 7, 2009
Cool Life Systems provides a scalable and dynamic customized database that enables seamless integration of your CRM processes, your website, and all marketing efforts in one centralized location.Jitbit CRM
- July 28, 2009
Jitbit CRM is a Web-based CRM software for contact management and tracking. Easy to install, accessible from anywhere as a Web application and simple to use. Reason4Web
- December 1, 2008
Reason4Web is a platform that integrates several applications for E-business purposes, such as website builder, traffic building, Customer Relationship Manager and E-commerce. Kampyle
- November 17, 2008
Kampyle Feedback Analytics provides website owners with a feedback form and management application to collect, analyze, measure and manage website users' feedback on services, products and customer experience, allowing website owners to respond to their users' feedback.
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From Oracle and Salesforce.com to Sword Ciboodle, we've got the customer relationship management (CRM) market covered.
Microsoft hopes its latest CRM offering can help the software giant gain ground on Salesforce.com.
CRM expert David Taber reveals which CRM reports provide the most value to businesses and why.
Mobile devices, the cloud and pesky startups are just a few of the trends altering the business intelligence landscape.
Some big-name companies, like MicroStrategy and SAP, are betting that the answer is 'yes.'
Salesforce.com, NetSuite and SugarCRM offer advice for choosing a customer relationship management (CRM) system — and getting employees to actually use it.
The cloud, smarter analytics, social media and mobile devices are just some of the trends that are rapidly changing the CRM market.
Your guide to CRM, business intelligence and analytics news, reviews and resources.
 Novell Expands Linux Availability for SAP
By Sean Michael Kerner - February 22,2011
Novell expands its relationship with SAP with delivery of a new highly available, optimized Linux platform.Can Microsoft Overtake Oracle and Salesforce in CRM?
By Herman Mehling - February 18,2011
Microsoft is finally a serious contender in the CRM space. Microsoft Dynamics CRM 2011 Ready for On-premise or Hosting
By Stuart J. Johnston - February 17,2011
Microsoft begins delivering a version of its CRM package that lets customers have a range of options in how to deploy it. Constant Contact Combines Marketing, Social CRM with Bantam Live Acquisition
By Paul Shread - February 16,2011
Constant Contact's goal is "engagement marketing." Social CRM Changes the Definition of Customer Relationship Management
By Drew Robb - February 15,2011
Thanks to social media, consumers now control the dialogue with companies, and CRM systems must adapt. HP Snags Analytics Player Vertica
By Kenneth Corbin - February 14,2011
With the acquisition of the privately held firm, computing heavyweight Hewlett-Packard looks to glean real-time intelligence from massive sets of data. CRM and the Named Account Model - Square Peg, Round Hole?
By David Taber - February 11,2011
Most CRM systems are perfect for the lead-generation model of marketing and new account capture. But in the Named Account Model of selling, you already know who all your Accounts are...and new people there should really be Contacts, not Leads. Who is Leading in Social CRM?
By Drew Robb - February 10,2011
Social CRM will be a $1 billion market this year, but who will lead it? Ten Things You Can Learn from Your CRM System
By Jennifer Schiff - February 09,2011
Business owners and managers reveal what business-critical information they glean from their CRM systems. A Closer Look at Microsoft Dynamics CRM 2011 Online
By Vangie Beal - February 08,2011
Microsoft rolls out the online version of Dynamics CRM 2011 and a new Marketplace for CRM apps. Does the new version live up to all the pre-launch hype? SAP Opens Up Business ByDesign Feature Pack
By David Needle - February 07,2011
Enhancements to SAP's cloud-based Business ByDesign include better usability and a more open platform for customization. NexJ Builds CRM Systems for Financial Services, Healthcare
By Paul Shread - February 04,2011
NexJ's founders have spent the last 20 years building CRM systems for financial services companies. Facebook Pioneer Launches Social Media Management Platform
By David Needle - February 03,2011
Hearsay Social is the first offering of the stealth company headed by Clara Shih, who also created the first business app on Facebook. Salesforce.com Acquires Popular Google Apps Service Manymoon
By Paul Shread - February 02,2011
The acquisition could be used to add project management-like features to Salesforce's Chatter collaboration service. Lister Technologies Unveils Business Intelligence for Healthcare
By Paul Shread - February 02,2011
Lister unveils a business intelligence solution built for the needs of healthcare providers.
A Look at CRM Communication Channels
February 23, 2011
Communication lays the foundation for customer satisfaction and business growth.
Vertica Delivers Anywhere Mobile Business Analytics
February 23, 2011
A technology alliance with MicroStrategy extends the relationship into mobile analytics.
Dell, Microsoft To Deliver Business Intelligence for Community Hospitals
February 23, 2011
The pair will collaborate to deliver an analytics, Business Intelligence (BI) and performance improvement solution.
Electronic Customer Relationship Management Analytics
February 23, 2011
Exploring ROI, user satisfaction levels and competitive advantages of e-CRM.
Social CRM Spending Expected to Top $1B
February 22, 2011
Gartner predicts a multi-billion-dollar market by 2015.
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