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Independent regulator and competition authority
for the UK communications industries.

Internet Service

Most commonly asked questions

What is a Migration Authorisation Code (MAC)?

What is Ofcom doing about the problem of lower-than-advertised broadband speeds?

How do I switch suppliers?

How can I get a ‘Tag on the Line’ removed?

How do I know what broadband speed I actually have?

What is a ‘Tag on the Line’?

Is there anything I can do to improve my broadband speed and where can I get more advice?

How do I get an email address?

Why is my mobile broadband slow?

How do I check mobile broadband coverage?

FAQ areas

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