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Flash Player issues | Windows 8

Products Affected

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Flash Player is integrated with Internet Explorer in Windows 8.
You do not need to install Flash Player.

Steps to troubleshoot Flash Player on Windows 8

  1. Enable Flash Player
  2. Disable ActiveX Filtering
  3. Update Internet Explorer to get latest version of Flash Player

Enable Flash Player

Ensure that Flash Player is enabled.

  1. Open the page that has the rich media content in Internet Explorer. For example, visit Flash Player Help | Find Version Number 

  2. Click the tools menu, in the upper-right corner of Internet Explorer.

  3. From the tools menu, choose Manage Add-ons.

  4. Select Shockwave Flash Object from the list.

    Note:

    Ensure that your current website has rich media content. If the current website does not contain rich media content, Shockwave Flash Object doesn't appear in the list.

  5. Click Enable, and then click Close.

Disable ActiveX Filtering

  1. Open the page that has rich media content in Internet Explorer. 

  2. Click the Tools icon and choose Safety > ActiveX Filtering as shown below:

  3. Close the browser and open it. Then, try to view the content.

Update Internet Explorer to get latest version of Flash Player

The content can require a later version of Flash Player than the one you have installed. See if you have installed the latest Flash Player version by visiting the Find Version document. The second step in the document displays the version of Flash Player that you have.

Flash Player is embedded in Internet Explorer in Windows Store and Desktop Mode. You can also download and install the latest update from the following links:

Note:

If you are a Windows RT (tablet) user, you can get the updates only through the Windows Update mechanism.

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