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Genesys has been able to apply the best of all strategic approaches in moving to the cloud. It has acquired assets to bypass the long R&D; process required to build from scratch, yet skillfully planned a phased integration to provide customers with functionality they need quickly. It also has followed an aggressive development plan to deliver multiple releases per quarter to continue to enrich its cloud offerings for customers. For these reasons, Frost & Sullivan is pleased to present Genesys with the 2014 …

Companies undertaking an IT project need to find the right balance between cost and functionality. It's important to start by determining whether to build a solution from scratch, buy an out-of-the-box solution, or a combination of both. In reality, most projects will require some system tailoring to meet business requirements. Decision-makers must understand how much software development is enough and craft a detailed implementation plan to ensure the project's success. This white paper examines the different …