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Today, users, applications, and data exist in more places than ever before, creating an unprecedented challenge for IT. How can IT achieve the flexibility and agility it needs to offer multiple types of applications in multiple locations? To better serve business demands for information everywhere, enterprises must develop new strategies for optimizing multiple kinds of networks. Read this white paper to learn how hybrid networks provide an unprecedented level of network dynamism, enterprise agility, and the …

As many reports have shown, customers are more frequently gravitating toward online tools and other self-service channels when they need an issue solved. But the fact of the matter is, call volume will not drop significantly any time soon. Though most people may prefer other channels, customers will still call, often because those other tools didn't provide the answer they needed. And when they do call, companies must be ready to handle them well or they risk hurting customer loyalty. However, due to the …