Articles Written by Gavin Lanata

Featuring Art Schoeller, VP and Principal Analyst, at Forrester Research Live Event Date: November 9, 2016 @ 10 AM PT / 1 PM ET Being "proactive" with your customers is not enough to survive in the market today. The truth is, organizations that understand how to engage customers on their preferred channels will create contextual, and relevant experiences for customers. Plus, they will see the financial impact of nurturing long-term customer loyalty. Join our guest speaker Art Schoeller, VP and Principal …

The open source cloud computing project OpenStack has come a long way since NASA and Rackspace launched it in 2010. Backed by leading technology infrastructure providers including Cisco, Dell, EMC, HP, IBM, Intel, and VMware, OpenStack underpins significant workloads at an increasingly diverse set of organizations, including BWM, CERN, Comcast, eBay, and Wal-Mart. For CIOs engaged in broader programs to win, serve, and retain customers -- and refocus business technology (BT) spend -- a planned and pragmatic …