Today's enterprise datacenter can be one of the most complex business environments with dozens (for smaller business), hundreds (for larger and midsize business), even thousands (for hyperscale businesses) of servers that must be managed and monitored. At this level, just managing the cords can be challenging — let alone keeping up with the growing need for more agility and scalability within the datacenter. Simply put, companies are aggressively looking for less complexity and more agility from their …

Featuring Mary Wardley, VP, Enterprise Applications and CRM Software, IDC Live Event Date: Wednesday, November 16, 2016 10 AM PT / 1 PM ET Significant changes are coming to the contact center, with new technologies enabling better customer engagement, innovative journey analytics and streamlined proactive communications. But the future holds some amazing advances which will change the role of the contact center in tomorrow's organizations. This is a critical time to understand what's coming and how an agile …