Articles Written by Bill Evjen

Despite the popularity of cloud software, many companies are reluctant to move their contact centers to the cloud. This white paper breaks down cloud architecture, the benefits of cloud and the difference between cloud and on-premise systems. It's a helpful resource for companies who are curious about cloud contact center software but have reservations. It offers practical explanations, extensive research and a guide to selecting the right cloud contact center vendor.

Security tools can't inspect what they can't see. To defend against today's advanced threats, IT organizations require real-time visibility across their entire IT infrastructure—including physical, virtual, and cloud environments. In short, they need a security delivery platform. Download this book to discover how to: Eliminate network blind spots — with a security delivery platform that provides pervasive network visibility Optimize security tool performance and scalability — by sending …