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For many organizations, moving enterprise applications to the public cloud can be a very attractive proposition, but planning the best way to move your applications is mission–critical. As an alternative to the costly option of re–architecting the application for a cloud environment, you can follow a "lift and shift" model that's significantly cheaper and almost always a lot quicker. In order to have a successful "lift and shift" migration, read this white paper to learn a few rules you should …

Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: Design a successful digital customer engagement strategy Provide agents with a 360-degree view of the customer across all digital channels and voice Deliver …