Latest General Articles

Contact center infrastructure vendors continue to integrate their multichannel capabilities to develop ''omnichannel'' solutions, while enhancing their cloud delivery capabilities. Gartner Magic Quadrant reports evaluate contact center solution providers based on completeness of vision and ability to execute. As you are looking to modernize your existing on premises contact center solution or considering cloud as an alternative, check out these Gartner Reports for strengths and cautions to consider when …

This IDC study assists senior IT leaders in assessing the current state of their hybrid cloud management processes, governance models, technologies, and skills to identify gaps and create a road map for better aligning the organization's management model and tools with the emerging needs of complex, dynamic self-service hybrid cloud environments. This IDC MaturityScape identifies five maturity stages for hybrid cloud management based on a set of specific people, process, and technology dimensions and outcomes. …