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Speed. Agility. Flexibility. There are the big drivers behind most organizations' move to the cloud for their test/dev environments. Freed from the shackles of physical, on-premises infrastructures means test/dev teams can be incredibly fast, both in standing up and tearing down test beds. They can manage version control and they can share work between teams faster ever than below. Read this white paper to learn how your business can respond faster to the rapidly changing needs of customers with a cloud-based …

Despite the popularity of cloud software, many companies are reluctant to move their contact centers to the cloud. This white paper breaks down cloud architecture, the benefits of cloud and the difference between cloud and on-premise systems. It's a helpful resource for companies who are curious about cloud contact center software but have reservations. It offers practical explanations, extensive research and a guide to selecting the right cloud contact center vendor.