Latest General Articles

Despite the popularity of cloud software, many companies are reluctant to move their contact centers to the cloud. This white paper breaks down cloud architecture, the benefits of cloud and the difference between cloud and on-premise systems. It's a helpful resource for companies who are curious about cloud contact center software but have reservations. It offers practical explanations, extensive research and a guide to selecting the right cloud contact center vendor.

Whether you're wondering if the title of "developer" should have your name next to it or you've just started on the path to software success, consider this guide your personal README.md file. (And if that reference didn't make sense to you, read on. It will soon, grasshopper.) This software developer resource guide explores just how in-demand developers are and the growing gap of qualified individuals needed, discusses the many benefits and perks of being a developer, and enlightens you on the myriad of …